"Good job, very easy to use and get things done efficiently!!"
"it's misleading to give price per box and then to tack on random processing fees at the end "
"you have a price listed for the product but when you go to check out an exorbitant 'processing' fee is added $80 that my insurance company won't reimburse me for, coupled with an insulting description of the fee whereby you do the very thing that you accuse your competition of doing. At the end of the day I ordered with you because I just got tired of weeding through the different companies. Next time I will order directly through my eye doctor to avoid the hassle of this experience."
"Sale was good but you more than make up with it by charging such a high processing fee."
"Out of all the websites I visited this one was the easiest to handle and input an order. The processing fee is hidden and puts a bad taste in your mouth, however."
"Easy to order refills of my contacts! My prescription is on file, and prices are good! I get them shipped free."
"Claims I am not a new customer so I didn't get the full 30% discount, only 20%. I've never ordered contacts for myself from here before, my son ordered with my payment information. Technically, I am a new customer."
"Very quick and easy to update the prescription and order. Also excited to now have them renewed automatically every 6 months"
"$400 for 4 boxed of contacts is expensive and unfair. Since I'm a returning customer I didn't get the 30% advertised discount that a new customer receives. Opticontacts is no different than any other contact lens merchant."
"Great price and easy checkout. The fall sale was an amazing deal!"
"I have a prescription. Fee for processing should per order not per box. That seems fair. The way it is now seems unfair and unethical."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It’s important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don’t hesitate to reach out to us.”
"Very easy to order and a great price"
"Great prices - easy ordering!"
"You give a 20% discount, then you put most of it back on the boill with a "processing fee". That is total BS. I don't think I will be ordering from here again."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It’s important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don’t hesitate to reach out to us.”
"Great checking out process and excellent pricing "
A rep from OptiContacts.com, KitsAndreaM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It’s important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don’t hesitate to reach out to us.”