"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"The scope I purchased seems to be a great product just mounted it on my rifle and will take it out soon to zero it in. Optics gave me fast shipping and excellent price."
"shipping is fast only complaint was the packaging for the barrel was not good. when the barrel was delivered it had punctured a hole through the bottom of the box. mail carrier handed the box to me and told me to be care full. The barrel had fallen out of the box when he was loading it in the van."
"Almost always, 1st orders come with hitches,of 1 kind or another...NOT THIS TIME !; this was the smoothest 1rst time order I have EVER placed ! ! !,I WILL be back ! ! !"
"Always a pleasure to deal with these folks..... until I have to wait for the product. Their shipping company seems to delight in getting the product to within 20 miles of me, then taking 3 or 4 more days to deliver it. I get to watch this crap through the tracking number OP kindly provides... if I need something by a certain date, i will obviously order it somewhere else. "
"I am very happy with my purchase and the service that I received. The transaction was easy and the product was received quickly. Thank you."
"Everything came super quick got my tracking # right away everything works great.
"
"The item is made well, but Im not completely happy with it nor the shipping. The fitting is not good and needs to be modified. Opticsplanet actually shipped the products in there original boxes which is not a good way to ship an item. The box got tore up and there was small damages, but Im surprised I didn't lose any pieces. For the most part Opticsplanet is good, came short this time."
"It came fast! & my product was safe in the packaging! "
"Great price, knowledgeable staff, and fast shipping. "
"Best prices and always giving discounts . My number 1 place for online shopping.
Thank you !!!"
"I like the wide variety of products that Optics Planet sells at fairly good prices but the time it takes to get my order is very slow. If I can find the same items elsewhere for a compatible price I order from that company instead, it's worth paying a bit more if needed to get what I want in a timely manner. "
"Prompt polite excellent service. Could ask for anything more. Merchandice was exactly what I was looking for"
"I ordered a flip up front sight as well as the tlr 1 rifle light with switch pad. They did send me a different model sight than I ordered but it was just a variant of what I wanted. No issue bc it still worked and was the same quality. So far both the sight and light work well. "
"You can easily reach a live person for questions at Optics Planet and they have excellent customer service. My impression is the company places a high priority on a satisfied customer resulting in repeat business. I have 100% confidence in ordering from them. "
"The transaction was nice and easy, the price was perfect and I am ver satisfied with my purchase."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
We apologize your items were shipped in a seemingly careless fashion. That does not represent the excellent service we aim to provide all of our customers. We will use your review as a training opportunity to ensure we do not ship packages in this way again.
To try and make our apology seem more tangible, we have added a 10% discount to your order. A refund will be posted. The refund amount and further information will be provided in a direct email. Please keep that email for your records.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”