"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I think the website is easy to use on both my phone and laptop. The products ship pretty quick with free shipping, although my orders have been shipped via FedEx, which I despise; but the shipping is free so I don't complain too much. Overall I will continue to use Optics Planet due to price, shipping, availability of products and discount codes available."
"Will be back to order more "
"I placed a very large order a month ago, knowing a few items were out of stock. Because of what I ordered, I had to sign a form. I returned it mere hours after requested. It took a full week and me sending that form in FOUR times,before it was acknowledged and another item went out of stock for 6-8 weeks. Still no ETA on an item I ordered while in stock."
"I purchased a set of scope rings that were not the right for the scope and rifle I had. I communicated with Optics and explained the situation and returned the rings and then ordered the right ones. I excepted the responsibility of ordering the wrong rings and they made it right. Great company and will recommend them to anyone."
"I use OpticsPlanet as often as I can as they have the best prices and I always receive the purchases in a timely manner."
"First, their shipping time really stinks. They send via FEDEX then that gets transferred to USPS, took nearly a week and a half to get. More importantly, their advertised T&E adaptor was NOT the same size as it was supposed to be (half inch too big!), making it completely useless. I wanted a refund, this does not fit the device it is advertised for, they only offered an exchange....what, for another part that doesn't fit (by design)??? I'll never shop here again. In the past I've bought some pretty expensive gear here, thats BS."
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We regret you did not feel that you received excellent customer service from our agent. Customer service is our number one priority. You are an important customer and we value your opinion.
Upon review, our customer care agent provided incomplete information because you can absolutely return this item for a full refund. We apologize for this misinformation. We will use this instance as a training opportunity so our agents are all well-versed in our Returns policy.
Since we cannot provide personal information in this reply, an email will be sent directly with a link to the completed RMA. A free return shipping label will also be provided in that email.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"I had some questions about some of the merchandise I was interested in, & customer service responded promptly. I’ve been able to order the correct merchandise due to their customer service. Thanks so much!"
"Optics planet has very competitive pricing on a wide variety of items that I needed. Shipping through USPS was fine for me and it arrived on time so I have no complaints. The selection is better than many of the other sites I have visited and email be using them again soon. "
"Good pricing and sellection of items. Basic shipping is slow and paying california tax ****. It was one of the biggest reasons for shopping the net. Also wish they sold comete uppers to comifornia."
"Excellent customer service going over and beyond normal expectations"
"The product I bought was perfect for one hand-gun. The were removable layers of foam rubber allowing for different width firearm and allowing magnets to be implanted for a vertical attachment. The cable keeps it from walking away on its own. The pastor is head of the security team and this allows him to make the weapon inaccessible to children, but have instant access in the pulpit for any breach. I had easy ordering, shipment notification and above average delivery time. Great product for the price."
"I've bought several items from Optics Planet and the shipping is always fast and I get what I ordered. Also a great selection on high end equipment that is hard to find all in one place."
"Optics and accessories came as ordered and at great prices too. Will definitely continue to do business here."
"1out 3 packages was damaged and missing small parts. Other than that I would’ve been satisfied "
“We are very sorry for the issues you are experiencing with your recent shopping experience. We apologize for the inconvenience and frustration this may have caused you.
Unfortunately, we do not always carry spare parts in our warehouse. Please contact our Customer Care department so we may ship any missing parts from the manufacturer directly, or from our warehouse if they are available.
As a last resort, this item can be exchanged for a brand new product by filling out our return form located at www.rma.opticsplanet.com.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Overall my experience has been wonderful. Have no complaints. 5 stars. Keep up the great work OP"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unsatisfied with your recent shopping experience.
We completely understand the inconvenience a customer may experience due to our RM procedures. Typically, our Risk Management and Compliance departments respond to e-mails within 2 business days. Clearly, the ball was dropped on your recent order we sincerely apologize. The delayed response and its effect on you, our customer, have been addressed and we are hopeful this will not happen again.
Optics Planet does have a specialized department for our volume sales customers. We do hope you see past this single experience and allow us another opportunity to exceed your expectations. Should you ever wish to order from Optics Planet again, we encourage you to contact our volume sales department by choosing the option from the call menu.
Please accept our apologies as we value you as a customer. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
”