"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Service Department was extremely helpful and fast in assisting me to refine my purchase of Hiperfire Trigger. You will continue to be my first stop for online purchases. Thank you."
"Found some boots for half the price! Shipping was easy and fast! No complaints "
"I order items that show in stock only to get an email that it’s back ordered. Had to wait 6 weeks for an item. "
"Recently bought five items I received a email regarding one particular item that was not shipped with entire order optics planet apologized and gave me a discount on my next purchase for the inconvenience. My point is they try to do the best they can and customer service is important to them."
"Great price. Fast, free shipping. Totally happy with this deal. "
"I have yet, to have anything but a great things to say about OpticsPlanet, great selection, fast shipping. Love them."
"Great shopping experience, very clear optics that compare to other higher priced binoculars I have been comparing with. Will buy from again and again and again."
"Many purchases and never dissatisfied. Great pricing and ease of shipment. Customer friendly sight finding the right product in their vast array of choices."
"Found this site after several others, found what I needed at the best price."
"Prices great!!!
Customer service great!!!
Mobile app great!!!
Website great!!!
Shipping F****** **** you put an order in and it sits in WI or IL for 3 to 4 days befor it actually ships. No other competition to optics planet has as slow free shipping. I imagine OP shipping department as a giant porch with a bunch of rocking chairs on it. Every ones sitting around by noon BSin waiting on the postal service to come pick up instead of taking it to them."
"I quickly found just what I wanted and placed my order. Wide selection at fair prices! I got the scope I ordered in only a couple of days, very good service! Thank you"
"I was very happy the way my order was handled and the speed of receiving my product. I shopped around and found that Optics Planet had the best price. I will shop at Optics Planet again."
"Optics Planet had an item I couldn't find anywhere else, for a reasonable price, and it arrived a day earlier than projected. I always check with OP first for all my firearm needs."
"You guys were great, even with MY mistake NOT yours"
"Product is good but shipping is a little slow. Delivery date changed while product was in transit. Totally on fed ex."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”