"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"As always, they’ve set a new, higher, level set of expectations when it comes to on-line shopping... I’ve always had only the best experiences and this time was as good as it gets..."
"I've already ordered more from optics planet because of the quick and accurate service."
"When I placed my order the shipping said free 2 day shipping. I ended up reviewing the scope 10 days after purchasing it. I emailed optics planet and asked what was going on and they basically said it would get there when it gets there. Just order from amazon, items are same price and prime 2 day shipping actually ships in two days. "
"Other than the item I ordered being on backorder due to demand, the process from beginning to end was flawless. Will be ordering more products soon!"
"Good pricing, great products and free shipping. Best of all worlds. But shipping did take longer than expected. Thank you again OP!"
"Unusable for Ruger Super Redhawk despite being listed as for it. Mounting screw should be crosswise and not rhriund the base. Delivery was not very quick. If in a hurry, try elsewhere "
"Optics planet has regular sales and great overall pricing on quality products. They carry multiple products from quality manufacturers at various price points. Every time I order, I know that what I am receiving is exactly what I want and as described. They have good product descriptions and have user reviews of products to help navigate through many options. Shipping could be a little faster, but with the regular offer of free shipping on orders over $49, can’t count that as a negative as much as my impatience from 2-day free shipping conditioning from another online retailer and not wanting to pay extra for expedited shipping. "
"I placed an order but had an issue with too many items in my cart when checking out. I contacted customer service via the chat feature and the problem was quickly resolved. My order shipped within 48 hours and arrived within a week of when I placed it. I would recommend Optics Planet and do business again."
"The website is well organized, relatively easy to find the products I was looking for, and good product descriptions & pictures. Prices were also refreshing and fair."
"I have ve never had any issue with optics planet. Shipping is always quick and returns are simple. "
"I have only had one issue with optics planet, and it was shipping related. As soon as I let them know I was disappointed, they fixed the issue promptly. Great company. Great customer service!"
"Ordered several things here & the prices are always good but who knows when it will ship. Might be tomorrow, might be a month. Then I've had three orders in a row ship fedex, but wind up at the post office last minute. Well here in small town America thats a problem because they are only open a few hours a day. Probably won't be buying much, of anything here anymore."
"Been shopping here for years, until now. January 1st I placed an order for 4 items. I realized I had given a wrong shipping address and contacted O.P. They said that they would need to wait until the package was received back to them, and they would ship it out to the right address (even though they could track it and see it was en route to them, they would not just create a new order to speed things up). 10 days later still no new tracking. Contacted OP again. They said they were still waiting on it to arrive still, and to keep waiting. About another week passed before I saw it had been received. I called again and a replacement order was processed. Upon receiving my confirmation for the replacement, the order only contained 2 of the 4 items paid for..... called again...... Being the next rep to understand was like pulling teeth, and he treated me as though i was scamming him. Finally he understood and placed an order for the remaining items. Both orders were upgraded to ground shipping (considering everything so far, you could have done more). I received my new tracking number for my "expedited" shipments. The packages then sat for another 4 days at OP before actually being picked up. 2 months and 4 calls to OP after my initial order, I received my entire order. Terrible."
"Easy to navigate and find what you're looking for and shipping is awesome, packaged very well. "
"I ordered a Radian charging handle for my MPX a couple weeks ago and when I got to the checkout when you submit your order it had 2 day shipping as the default and by the price it had the cost of the shipping crosses out red and by the coupon spot it said free 2 day air so I submitted my order and they ended up charging me the 2 day shipping price and when I called I was on hold every time for about 15 minutes before I’d just hang up. Then when I emailed they emailed back a couple days later and said my charging handle didn’t qualify for free 2 day shipping. I didn’t need it in a hurry or anything but if you have it already on my checkout screen for free I’ll do it and it still to 5 days to get to me. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We apologize for the error in recognizing the 2DAYAIR coupon on your order and regret you did not receive excellent customer service from our agent. Customer service is our number one priority. You are an important customer and we value your opinion.
We have issued a full refund for the shipping costs and an e-mail detailing this credit will be sent shortly.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”