"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Recieved my parts. Worked great. Now need the discount coupons they sent me."
"These guys tend to have the best prices, always have discounts, and this is why I always order from OpticsPlanet.com"
"Excellent selection of some hard to find rings. Excellent service, fast shipping, added incentives to buy again. I’m very satisfied and have told others. Some aiteady knew all that good stuff.
Richard, Sumter,SC"
"Have Apex Triggers in my Glock pistols, was interested in trying one for my SIG P320 (this gun has a VERY good trigger already) but the TAKE UP and RESET were greatly reduced with this Apex kit! Flat face makes it easier to get more leverage at the bottom of the trigger."
"Optics planet used FedexSmartpost to ship my Trijicon RMR. It arrived on Sunday at the Fedex terminal in Hutchins TX, which is 54.1 miles from my location. Due to the hand off to the post office I won't receive the package until Friday. So it will take 5 1/2 days for the package to travel the last 54.1 miles. This is typical for this type of service in my area whether Fedex or UPS. Wish they'd just send it Priority Masil and I'd get it in two days. Not Optics Planet fault except for using this service. This Smartpost is not very smart."
"Will not be ordering from Op any time soon, between buying a scope and receiving scope rings and waiting an additional week + for the scope I ordered, and now this, also weather is not an excuse for poor customer service "
"One minor issue with packaging.. Smaller boxes were loosely packed causing the Rise Armament trigger to fall out of it's package. Could use more packing material to prevent product from shifting around in the box. "
"Great product and service!!"
"Ordered placed Jan 27 and now it’s FeB 11, still no product, still no tracking update, still won’t anwer the phone, still won’t answer my email about where in the fu*k is my order "
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
According to our records, your e-mail was replied to on Sunday, February 10 and included a plan to resolve this issue. Please review that e-mail and respond at your earliest convenience. Alternatively, please feel free to call us toll-free at 800-504-5897 so we may address and reconcile the lost package.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"OpticsPlanet is a value vendor - My experience is positive."
"Great price and wicked fast shipping"
"The rifle stock was amazing and a wonderful gift for my husband. "
"Great price fast free shipping will deal with optics planet again"
"Description as described. Fast shipping and parts fit prlerfectly. "
"The shipping was really fast on an exceptionally large package, about 40lbs, and it arrived in 3 days with free shipping in this huge box. i couldn't recommend more."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. As you requested Standard Shipping, delivery is expected to take 3-5 business days. Please be advised that "time in transit" does not include the day the order is picked up. "Business Days" do not include Saturdays, Sundays or major Holidays. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”