"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I have orderd the same sight twice now the hollowsun hs503c and it had a lens out of ring and sidewase on both of them its crazy and i was promised they would look over the 2nd sight before sending it and it still came in broke "
"always a good place to get parts and accessories, awesome customer service to"
"Detailed information on website made first purchase the right one. Holster was perfect fit for my 3" S&W Model 60."
"Opicts planet has got to be one of the best sites out here today. Fast delivery grate customer service and great products. Can't go wrong with opicts planet. Thanks guys!"
"I purchased two sig mags at a fair price and they were delivered very prompt. doesn't get any better!. thanks"
"Because I live close enough for regular shipping to get to me within 3 days, they shipped it regular FedEx Home Delivery even though on the invoice I was discounted $24.35 for 2 Day shipping. I contacted Customer Service and they didn't care and said it takes them a day or two to process the order anyway. As for the product, it arrived with the Rockset all dried up and useless."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have forwarded your complaint over to the operations staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"In early June I needed to return and replace 2 Browning trail cameras I had bought in early April, but because a medical emergency was unable to address the issue within the time frame specified in the Optics Planet terms and conditions. I called customer service, was attended by an excellent professional bases in the US, and before I had finished describing my situation he had sent me an email authorizing me to return the cameras AT NO COST to me, and iniated the process to send me 2 new cameras. Besides offering a wide selection of good products at competitive prices, Optics Planet boasts of real Customer Services department, its customers can easily reach and talk with real human beings rather than answering machines, and its customer services representatives are empowered to take instant action to address customers’ issues and concerns. The purchase date in this review is the date the new cameras were shipped to me"
"In my opinion Optics Planet is the best seller out there. I have had an amazing customer experience with them, spending thousands of dollars along the way. I can't say enough about the service, and customer service they provide. I rarely go elsewhere when shopping. They have never allowed another seller to beat their prices, and will go out of their way to beat any other competitors price. Also, free shipping, no sales tax, can't beat that...."
"This store has every item you’d want at very competitive prices. Firearm friendly. "
"Good customer service and good products at a decent price"
"Very easy to order and checkout! Fast shipping. Received exactly what I ordered. Highly recommend buying from. "
"This knife was at least the 12 items I have purchased for Optics Planet.
And. Had to be returned due to my mistake. Never a question asked.
The first site I check when looking to buy, research or curious.
"
"Picked up some really specific harder to find items at great prices. This site is on my go to list when searching for parts and accessories. "
"products are of high quality that is first. second had issues trying to place order and dealt with online chat . they were great , knowledgeable and worked through the problem with me well "
"Awesome buying experience. Received my sight in a week with zero issues. Looks and works great on my AR pistol."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unsatisfied with your recent shopping experience. We apologize for any inconvenience or frustration we may have caused.
According to our product experts who reviewed the returned item, the front lens of the Holosun Paralow HS503C comes canted out of the box in order to prevent reflection for the sight.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with any purchase, you may return most items within 30 days of receipt for an exchange or full refund. After 30 days from the date of receipt, please contact the manufacturer for possible repair or replacement.
We are sorry for any inconvenience or frustration we may have caused you. We hope you give OpticsPlanet another opportunity to exceed your expectations in the future.
”