"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I ordered an H & K part that none of my local shops could source. I found it after looking on opticsplanet for about 10 seconds paid for it and it was in my hands shipped to Arizona within 3 days."
"I have ordered a lot of items from Optics Planet and I have yet to me disappointed with them. I do a lot of research before I buy and item and it always leads me back to them. They have the best prices and an excellent selection. Shipping is quick and reasonably priced. "
"I saw the right scope for one of my rifles in a local shop. Price seemed high. Research indicated I was correct. OpticsPlant delivered it in 2 days and saved me over $1,100.00. They kept me advised on the delivery and it couldn’t have been easier to do business with OpticsPlant. I’ll be a returning customer again and again. "
"Optics planet is my favorite place to shop. Every person i talk to is so nice and knowledgeable. I have never experienced a negative conversation or have an order not correct when it arrives. The only thing i do not like is the shipping process and amount of days it takes to get my deliveries. Why use a carrier that ships everything east then transfer it back west. You are a 5 star vendor with a 2 star delivery process. You are worth the wait I just don't like it."
"Easy to use and very fast shipping awesome website!!!"
"Great product. Works as advertised. "
"The shipping dates seem to take longer then what was posted by a day or two. On a few orders I have placed. I have yet to get one on original Delivery date. "
"I've purchased multiple times and never had any problems with my orders."
"The Streamlight TLR-8 was exactly what I was looking for for my FNX-40. The supplied accessories allowed me to mount it exactly how I wanted, and, VERY securely. Now, if I can only fond a holster to accommodate this configuration."
"Took them a week to even ship my item. After that, it was only a few days, but come on, people! It shouldn't take a week to get one item out the door! There's a good reason I normally shop elsewhere..."
"OpticsPlanet always has whatever I'm looking for, at the best price- and they will work with you to keep your business. They almost always have some promotion or discount going on, which is great. I particularly like the way their website is set up, and how each item shows the stock level, so you won't end up finding out later that part of your order is not available to ship. They have multiple warehouses, so shipping is fast. Their customer service is the best, compared to a lot of places I've dealt with, they are always very friendly, professional, and will make sure that your questions / concerns are fully addressed. I highly recommend shopping at OpticsPlanet to anyone looking for great deals on high quality brand name outdoor products and gear."
"Only reason I gave it a 3 was the shipping time. It took over a week and a half to get my stuff I ordered. I know it’s free shipping but come on. I ordered stuff from midway 2 days after I placed this order and received it 2 days before this order came in, they had free shipping. Need to work on shipping speeds. "
"I had used the online website to place a order for a viridian laser sight for a shooting competition I was supposed to be in. At first I had called due to it being over a week an the product still hasn't shown up. I call in and ask if the product had been delivered they had said that it had been. I went to double verify with the apartments to make sure it hasn't arrived. once verified I call back to let them know the product isn't here. After further conversation with the representative we have figured out I had placed the wrong order for the product. Which then was supposedly fixed by the rep and yet still got the incorrect product. I call to make them aware of the issue and I was placed on hold for over 30 minutes then she hangs up on me while I'm on hold. I called back to talk to a nicer rep but, even then the issue was still never resolved. I was told that if I had wanted the product in time for my competition the shipping totals would be over one hundred dollars.. I was referred to the company by a fellow firearms instructor. I will most defiantly not refer any of my customers to this company for optics or sights of any kind. Due to the fact this was what happened on my 1st experience. "
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We regret you did not feel that you received excellent customer service from our agent. Customer service is our number one priority. You are an important customer and we value your opinion.
Our customer care team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded your review to the customer care management staff for more future training opportunities. It does look like a leader of our customer care department has already reached out to help resolve this issue but please do not hesitate to contact us at 800-504-5897 for any further questions or concerns.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Having bought 3 Leatherwood scopes in this past year from OpticsPlanet, every time it has been a pleasure. Great Products, Super Fast Shipping and Nice Service. Always a Five Star.
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"I recently bought a Rothco tactical outer carrier vest that was listed as an OD green color but came as Ranger green. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Optics Planet uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois.
According to the USPS website, it appears the package moved around their Chicagoland hubs before being delivered four business days after tracking was posted. The Free Value Shipping selected for this order states shipments can take 5-10 business days in transit.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”