"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Love shopping with OpticsPlanet. Once again my item arrived quickly, was exactly as described & high quality. I checked out dozens of sites & OP had the best price. Very satisfied."
"It took 2 weeks for my product to arrive. I was sent the wrong product. I contacted OpticsPlanet and it took 3 days for them to respond. I was told I would have to chase down the RMA, ship the wrong product back, wait 10 days fro them to decide what to do, exchange or refund, then wait to maybe get the correct product. No thanks. Will never order from you again. This was your mistake. "
"THEY HAVE WHAT I WANT AND THEY EXCEPT A RETURN WITHOUT HASSLE. JUST A PERFECT STORE "
"I had searched numerous websites and called many stores looking for the Blackhawk serpa holster without the rotating dial. All websites did not have this item and I was told by a salesman at one very well known store that they didn't make it for the pistol I have. But however Opticsplanit.com did have it in stock and I bought two. Fast shipping as well, very pleased with this site and will be ordering again very soon. Thank you.
R. Wheeler."
"I had a bad experience with the delivery of my battery. I never use FEDEX when possible but I went with the USPS option which turned out to be SURE POST... the hand over from FEDEX to USPS was not good and I had to go to the post office 2 times before I could get my battery."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Optics Planet uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois.
Our Value Shipping option, which is free for most orders over $49, is listed on our website as taking between 5 and 10 business days. Should you need a faster shipping method, we do offer paid options including Standard, Expedited, Two-Day, and One-Day.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Op. Planet offered a great Law Enforcement discount on a red dot for my patrol rifle. Customer service on the phone was friendly and helpful. Thanks. "
"Never have issues with items I order. They ship on time and OP is great to work with.
Nice to go online order something and know it's going to show up and be correct. I don't have to spend time trying to get something corrected..
Mike GGI"
"I've purchased from OpticsPlanet three times in the past few years. I'm quite price conscious and have found OpticsPlanet to have good prices at times - and I have always had a good experience throughout the whole process."
"Bought it, got it, things are great. Thanks Optics Planet"
"OpticsPlanet has been an excellent shooter's accessories option for great items with fantastic prices. I will definitely be checking your sight every time I need something to enhance my shooting experience. When others are out of stock, you usually have it available and at a better price. Thank you."
"I ordered a sight ended up ordering the wrong thing. Quick no hassle turn around of correct item. They also have great sales! "
"great products selection at a good price"
"Fast shipping and excellent prices!"
"I purchased a vortex and mount. So I am unable to give a review the product. The mount is listed as in stock. I have received yet. I had the vortex scope for two weeks now. Still waiting on the aero precision mount. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items.
This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your order. As one of the items you had ordered is on backorder, we can cancel that item for you if you wish. We will leave your order as is, unless we hear back from you.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"I bought these sights for a walther ppq m2 45. If all sights were this easy to put on life would be much easier. The shipment came super fast and what a tremendous upgrade. All my handguns have the Trijicon sights. Hands down the best. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have opened an investigation at our warehouse to determine if the product was picked incorrectly or if our website description was wrong. Instructions for filling out our RMA form have been e-mailed to the address we have on file.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”