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Featured Review


Verified
5/5

2020-02-06

Rise Armament drop in FCG.

"Ordered on the 22nd. Shipped on the 24th. Arrived on the 27th. Best price I was able to find on these Rise Armament Super Sporting Single Stage Trigger assembly. Thanks Optics Planet!"


Verified
5/5

2020-02-06

My favorite sporting goods supplier!

"They take care of me like they appreciate my business. That's rare in today's world! "

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Verified
1/5

2020-02-06

Terrible customer service

"I tried on a friend's jacket and it fit me so I ordered the same size. When it arrived it fit a little tighter than my friends. I called and asked about an exchange but explained that I didn't have the tags. I was told there would be a restocking fee but the representative couldn't tell me how much it would be and that I'd have to send it back and then they would let me know. I'm highly disappointed with the way this situation was handled."

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Verified
5/5

2020-02-06

Great All Round

"I've been buying from here for awhile now, and while there are expected hiccups here and there, always great customer service, wide inventory, and comparable if not better prices you can find elsewhere. Orders arrive within the time frame given and almost always in good shape."

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Verified
5/5

2020-02-06

exactly as advertsied

"I got exactly what I ordered exactly when they said I would. the ordering process was easy and Optics planet does a great job letting you know exactly what is happening from the point you purchase. you get an email confirming your order, another email.letting know its preparing to ship and again when it's actually shipped with tracking numbers. Great Job!"

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Verified
4/5

2020-02-05

Eotech EXPS3-2 TAN

"I give the EXPS3-2 5 stars. I mounted it on a Sig Sauer MCX Virtus 5.56 NATO. When I sighted the sight in I had to adjust the windage dramatically.
This HWS has excellent biuld quality, field of view, situational awareness, target acquisition, glass clarity, QD lever mounting, and looks. At night in medium brightness setting you can't see any heads up display lighting from the muzzle like some red dot sights. That would alert others to your position and/or presence. My rating was 4 stars because the product only comes with a laminated quick start card and not a printed users manual. The card doesn't explain how to use the reticle. You have to download a PDF users manual from the Eotech website. For the money you spend, you should receive a factory printed users manual. Nevertheless, after spending the money and allowing my tears to dry I am happy with my purchase. I recommend this sight out to 100 yards with average eye sight.
"


Verified
5/5

2020-02-05

Sportlock AluminumLock Tactical Case

"Great Price good product, my only complaint would be the shipping date. Give UPS the leeway to deliver the product when it reaches its destination instead of setting a delivery date. When you do that UPS will hold the product till that date arrives even when it takes less than a day to reach its destination. "

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Verified
2/5

2020-02-05

Lost in the mail

"My order shipped USPS and got lost in the mail. It never arrived and there were no tracking updates once it left Optics Planet. Obviously this was not Optics Planet's fault. I called late afternoon 4 days after it was suppose to arrive, and they informed me I had to wait 5 days past the expected arrival before I could file a claim. The customer service representative told me that she would call me back the next day and help me with the claim.

I waited all day for the customer service rep to call me back and I never got a call. So I called back at the end of the 5th day. I got a different customer service rep who was able to see the work done by the previous rep. She told me that the previous rep would need to help me, but she had gone home for the day. I was told to call back the next day and ask for her by name.

I called back (3rd time calling now) and got a different customer service rep. I explained the issue I was dealing with and asked for the first customer service rep by name (like I had been told to do). This guy told me that I couldn't ask for a customer service rep by name. I told him that I didn't actually care who helped me, and just wanted to conclude this business.

The third rep asked me if I wanted to reorder my product or get a refund. I opted for a refund, knowing that the next cheapest price for the thing I wanted was $50 more dollars elsewhere, but I was soured on this whole experience. I didn't seem like I should have had to call 3 times to make this happen. It felt like a runaround, despite the professional courtesy of each of the three reps who tried to help me.

I feel like someone should have offered free expedited shipping to get my thing to me as quick as possible. I paid $50 more dollars and $20 shipping at a competitor in order to get it here.
"

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Rep reply posted 2020-02-05
A rep from OpticsPlanet.com, opticsplanet, has responded:

“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have forwarded your complaint over to the customer service management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.


Verified
5/5

2020-02-05

Excellent!!

"Excellent experience using OpticsPlanet. All items were received when i was told they would be here. Price was great. Items were just as described. I will for sure be using OpticsPlanet again."

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Verified
5/5

2020-02-05

Laser sight

"Fast service. Quality product at a fair price."

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Verified
4/5

2020-02-05

Great for the most part.

"I ordered several things for a ar build. The free shipping is great and prices are good also. I did have to cancel a ar stock order because it was taking to long to come back in stock. "

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Verified
4/5

2020-02-05

Good product and price

"Good product and price. Only one issue, the product was having a ignorable damage due to shipping. Policy was to return back the product and get it exchanged. Already shipping took ten days and again going through the process will take another 20 days. So decided to keep the product as it is. But still better experience for the purchase"

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Verified
5/5

2020-02-05

Outstanding retailer

"Optics planet provides outstanding products, competitive pricing and a knowledgeable, friendly staff that does a great job answering any questions and making recommendations. I give them my highest personal endorsement. They are my first stop for future purchases. Thank you"

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Verified
5/5

2020-02-05

22 build

"Looking for parts to finish my 22lr AR found what I needed at a good price then I had a coupon code even better. "

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Verified
5/5

2020-02-05

Excellent Customer Service

"I purchased a Vanquest Gear Messenger bag a few months ago and it began to unthread near the front flap. I reached out to the manufacturer, seeing as I was already past the return/exchange window from Optics Planet, and they said there was nothing they could do. I then reached out to Optics Planet and explained the situation and without hesitation they sent me a return label. I received the new bag a few days later. Needless to say I am very impressed with Optics Planet and how well they treat their customers. "

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