"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Great prices & selection on almost anything I need. Fast shipping gets me my products quick. Great company! "
"They have just about any gun-related item you want at great prices. Their shipping is good and reasonable. Item arrived in 3 days. "
"Order was shipped within 24 hours and arrived in a timely fashion. This was my fourth order from them and the experience has always been good!"
"Placed an order with them 1/13/2020. The package was sent to the wrong address. Here I am 17 day later still no products and out 250. They are getting the package back but cant change the shipping address to the correct address and can only refund my money once everything is processed and nothing is missing from the order(that I never received) which takes 3 to 4 weeks. Unhappy with thier customer service took over 2days to get to a supervisor. I'm generally new to aftermarket ar's and only have built with mil spec parts, I'm upgrading 1 and building a new one. I seen a ad on Facebook and decided to give them a try. I tried to tell them that it's a expensive hobby and I was looking for a place that has reasonable prices. I drop alot into this hobby and sport. I will never buy from this website again and I'll encourage others that I know to look at other places. If they would have made it right, changed the shipping label and sent me the parts I ordered they would have had a long term customer"
"I purchased a Holosun HS 510C and chose free standard shipping. The product shipped within 48 hours and even though UPS was experiencing winter weather delays the product was delivered within a week. I would not hesitate to order from Optics Planet again. "
"Worst shipping, Ordered seven 9 round 450 bushmaster mags and recieved 5 round ones. Sent them back to straighten out order, and sent back 5 round ones again. Observed website showing 9 mags in stock 9 round with blue followers ordered them and again recieved 5 round mags. Very disappointed "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. According to our records, we have received your returned item and a refund has been issued. An email confirming the credit amount will be sent to the email address on file.
Our website has been updated to reflect the correct item. An inventory discrepancy was found which resulted in the improper listing. Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
If you have any further questions or concerns please feel free to contact us directly at care@opticsplanet.com and we will be happy to assist you.
”
"Fast shipping ......great discounts
"
"Outstanding customer service!"
"Great experience, found the best price with free shipping. I’m always watching for discount coupons and taking advantage of awesome deals. Customer service is usually great too. "
"Great customer service. Fast shipping on in stock items. Good deals. "
"After I got stock I see you lowered the price
A bit upsetting "
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Our Customer Care department may be able to assist you with price matching this the item on your order. If they are able to do so, we can issue a refund for the difference. Please contact our Customer Care department via phone, chat, or email to discuss this. We can be contacted by email at sales@opticsplanet.com, by phone at (800) 504-5897, or via live chat available at https://www.opticsplanet.com.
We hope to hear from you soon and that you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Very great products, top of the line. Super fast delivery most the time FREE! Always running amazing deals, whatever you do make sure you sign up for their emails! I had a budget i wanted to work with on my build. By the time i got everything that i wanted using Optics Planet saved me hundreds, just off their deals and shipping promotions! I would recommend them to anyone and WILL recommend them to my buddies for their future builds."
"I always check OpticsPlanet for pricing and the wide variety of parts and products they carry. Their communication is always good, the pricing very competitive, and the shipping typically fast! Occasionally something ends up backordered, but if that’s not a huge issue for you, they are a good go to option!"
"Optics planet has excellent customer service. You can really tell that their main concern is customer satisfaction. They offer great products at great prices. The shipping is fast and free but if you need your product sooner they offer faster shipping that won’t break the bank. Thanks Optics Planet for helping me build an affordable high quality 300 Blackout.
"
"As always the product is exactly as described, at a cheaper price, with quick shipping. I love optics planet and recommend you check them out for all your parts. I fend them cheaper than most places with great shipping speed!"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unsatisfied with your recent shopping experience. We apologize for the delay and any inconvenience or frustration we may have caused you.
When customers use PayPal as their form of payment, we can only ship to the address provided by PayPal. This information is automatically imported when customers choose PayPal as their form of payment, regardless of the information the customer provides. We are unable to change this information as it voids our payment guarantee with PayPal. Please update your current information with PayPal if the information is no longer correct.
According to our records, a full refund was processed on January 31 since you have not received this package. Please contact PayPal if the funds have not yet become available.
We value you as a customer and we hope to service you in the future. We hope you will allow us another chance to exceed your expectations.
”