"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"The product arrived fast, works great and was exactly what I needed. So far, any experience I have had with Optic Planet."
"Optics planet is my go to. Excellent pricing on there products, great service and communications on what's available or not. I have order from them in the past and haven't had any problems with their service."
"Optics Planet has the best customer service that I've ever had the privilege to deal with. Their product description is second to none. Shipping was fast."
"The service was outstanding and the product description was spot on. "
"Easy website to navigate, found what I needed at a good price, fast shipping. Ill be back"
"Ordered sites to Co witness my vortex venom on my Gen 5 g19. Delivered on time and already on the slide. Ready to sight in. Love opticsplanet"
"I would have rated my experience 5 stars but I’m not, because a week later I found the same item on the DVOR website (which is an optics planet affiliate) at a much cheaper price, I requested a price match and received a reply stating that they are unable to do so. Almost any other business would have gladly done so. "
"Porch pirates steal packages . Need tracking to detour them"
"Ordered the Streamlight TLR-7a Flex from Optics Planet and couldn't be happier. They were one of the only ones that actually had it in stock like they stated, and the price was good as well. The shipping was fast, and it arrived well packaged, highly recommend!"
"CHECK FOR ADDITIONAL COUPONS! I got the newest Holosun HS512C enclosed reflex sight and paid only$21 more than the absolute best paid I could find on the previous model anywhere else! (As of 2020 I used the app/extension called Honey)
Shopping was fast also.
Keep up the great work mates!"
"I ordered a few items at very reasonable price. I had ordered one wrong item.I started the rma online which made the process very easy. Printed my return label and shipped it back. It was ups ground I’m I Alaska so it took 10 days to even get back to optics planet. I waited until 2 days after my tracking got there before contacting optics planet about an update on my return and they only knew it was received and no update. I was upset because I should of got an email just showing status item been received and is now pending return something. After 8 days I called again. And they hold me we aren’t concerned with your return as we have a minimum of 10 days to process. NOT CONCERNED I said, how about some communication with customers letting them know the status. Finallly the lady sent me email and on the 10 th day they processed it it took 21 days to get my replacement item. I gave ordered from ar15discounts right to bear and have returned stuff in less then 10 days from time I shop to the time I get my replacement item. I highly recommend ar15discounts they have super fast shipping and great customer service. They actually do care unlike optic planet. I would recommend stop using UPS and go to USPS take advantage of flat rate and 10 x quicker shipping then UPS. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.
OpticsPlanet processes all returns within 10 business days of the receipt of the returned merchandise. For exchange orders, all in stock items will be shipped within 48 hours after the return is processed. However, it is certainly among our standard practices to send customers an email confirming receipt of their returned merchandise and this did not happen with your return. This issue has been raised with our Return Management Staff for future training opportunities. Due to this oversight and the frustration caused, a partial refund has been issued to your form of payment. An email detailing the credit amount has been sent to the email address on file.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Great service and prices your products are great "
"First time builder, everything came quickly and all were quality products. Makes me want to do another build."
"Very good people to deal with. Fast service, good product."
"Lots to choose from and fast shipping. Emails to track was a bonus "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
OpticsPlanet price matching policy states that if you find an item from another authorized dealer at a lower "as shipped" price than at OpticsPlanet, please complete the Best Deal Guarantee form on the item's product page or contact one of our experienced OpticsPlanet representatives with a price listed from an authorized dealer and we will do all we can to match. However, DVOR is not an authorized price matching dealer. This is because the merchandise offered on DVOR is typically limited in quantity and meant as first come, first serve during the prescribed dates only. We understand this can be confusing, especially if you are a customer of both DVOR and Optics Planet so a partial refund has been processed on your order. An email detailing the credit amount has been sent to the email address on file.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”