"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Thank you, purchased a rangefinder didn't care for it. Returned it and purchased another with no issues! Thanks again!"
"I was looking for a new red dot and found the best price at OP. Early in the search, I sent a couple of emails asking questions about different brands/units. I received the information in a quick fashion.
I'm very happy with OP and will continue to shop here.
"
"Great product (Trijicon MRO) and great service as usual!"
"Easy order easy to find deals easy check out easy buy do not know about returns yet so fare been 100 percent satisfied with my orders."
"I always do some market search for quality, availability and price. And often I end up purchasing from OpticPlanet. My last 3 purchases have all been from OpticPlanet for the price. They also deliver right away, and I have never had to return an item. Recommend their product selection, speed of delivery and best market price. "
"had what I wanted at a good price shipped quickly which isn't always the case and had my parts in had within 4 days"
"Mistakes could happen but the way they managed one missing item in my order is exceptional. Loved the customer service."
"So there was actually an issue with my order initially. The Post Office apparently had an incident and only one of my three ordered items arrived with a letter from the PO saying that the package was damaged and re-packaged. After calling the PO to figure out what to do about the missing items with no luck (it was also during the holiday season), I contacted OpticsPlanet.com to see if the package was insured. They, without me asking, offered to resend the missing items on them. I definitely was not expecting that as the issue was none of their doing at all. Excellent customer service and thank you!"
"I have been purchasing my gear from optics planet for years now and they have become my go to site and I tell all my friends and family to go get their gear there also. Great prices on the brands I want."
"Very helpful people,bought my caa mck from this store and I had very awesome experience.i recommend this store "
"Ordered my wrench almost 3 weeks ago and still havent received the product. "
"Ordered a scope and a cantilever mount. I got the scope for less than half price (55% off)! Order came in less than a week. No complaints. "
"I was able to find the grips that my son wanted easily on the OpticsPlanet site. All product info I needed to make my purchasing decision was there for me. Pricing was competitive to other online sellers -- but others didn't have both items I wanted in stock. OpticsPlanet had them in stock! I was able to order and get the items quickly! My son is very happy with his new grips."
"Great selection, competitive prices, and exceptional customer service. "
"Good prices. Good experience but if you want what you buy faster than 20 days shop somewhere else. They were quick to ship but put it on the slow boat from China! Still waiting and it’s been 15 days from ship date so far...."
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. It typically takes 5 to 10 business days to receive your order with our value shipping option. OpticsPlanet also offers express shipping methods for faster delivery.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. As you requested Standard Shipping, delivery is expected to take 3-5 business days. According to tracking, the package was delayed by the carrier for a period of time but is due for delivery today by the end of business. Due to these unforeseen delays, the shipping charge incurred on this order have been refunded. You will receive an email detailing the credit issued shortly.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”