"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I've been ordering from optics planet for probably about 2 years now, they always have either the best or at least very competitive prices in high end optics, with free shipping, so there my one stop shop when I'm looking to opticize a gun, the only bad thing I dont like is I cant cancel a order once its placed unless I call them directly, and you have to be very careful in watching the availability of what ever you're gonna purchase, it's not as simple as in stock or not in stock, but it's just something you gotta learn, otherwise great place!!!"
"Over all great product but mine top picitany rail was real loose and wouldn't tighting up called them up sending old one back and getting a new with no problem I like doing business with Optic Planet excellence customer service and always a great to do business with "
"1st time shopper on Optics Planet. Very fast shipping and a great price. I will be back! Oh, and a $25 gift certificate!!!"
"Needed a new Battery cover for PRO, optics planet not only had it in stock, the price was right, and shipped it right out !! AAA+++ thanks guys, I will be buy more from you soon!! "
"What I wanted at a competitive price with a free gift."
"I like this company they have been very nice to me Thx"
"Spent a lot of money on a thermal scope and it was missing the accessories. When I called they'd look into it. I then received an email saying they can't do anything about it"
"Fast shipping! Nice coupon. Thanks again OpticsPlanet!"
"I love shopping at Optics Planet. Low prices to start with, and I can always find a coupon code to use. Shipping is reasonable and quick. Customer service get a A- rating only because sometimes it takes them a bit to get back with you. Live chat is the best!
Product selection is vast! And for those few times I needed to return something, Optics Planet makes that effortless too.
I wholly recommend Optics Planet to anyone and everyone. "
"Excellent customer service. Fast Shipping. Competitive prices. The magazine pouch was as advertised. "
"I was looking for a holster for my light bearing pistol and decided to check OpticsPlanet. Lo and behold, the holster I wanted had one left in stock and was on sale! Three days later I had my new holster in hand. (I ordered the same in a thigh holster from the manufacturer and it took two and a half months for a non-custom holster to be shipped.) Their mobile app is functional as well. What’s not to love about all that? OpticsPlanet is truly one of my go-to merchant"
"I ordered a mag well block for an AR 10 but an old SF buddy solved my problem with a different approach. Gotta love those 18Bs. The order arrived before the expected shipping date and was complete. I'll be back as the need arises."
"Site said in stock so I orderd and then I had to wait a month for the item to get in stock to get it, there was no option to even cancel my order, wont be a return customer, not happy."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"I was very happy with the price on this Vortex Range finder and it was delivered to me in plenty of time for me to use during my next hunt. I love Vortex equipment and was glad OpticsPlanet carries them."
"Shipping was Fast! The Aero trigger group I ordered was not that great, but not OpticsPlanet fault. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry for the issues you are experiencing with your recent shopping experience. We apologize for the inconvenience and frustration this may have caused you.
Unfortunately, there are instances where the manufacturer asks that our customers contact them directly to obtain any missing parts. This was the case regarding the batteries missing from your optic. In order to receive support for the parts requested, Sig Sauer has requested that you contact them directly at 603-610-3000; choose option 1 when prompted.
As a last resort, this item can be exchanged for a brand new product by filling out our return form located at www.rma.opticsplanet.com.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”