"Aero makes a great product. OP had a good price AND Paypal. A full month to fullfill an order that was advertised to be in stock. Inquires to customer service came with unsolicited California hate and snark. Doubt I'm going to be a returning customer... "

"Just picked up a Trijicon SRO when they were on sale with a discount coupon and wow! What a difference from my previous red dot! Optics planet had it in stock and shipped it out right away! Great products and fast shipping! Whats not to love!"

"great price on the Fab Defense sights and speedy shipping."

"I wrote a long review praising OP but it would not post bc at the end it wanted my invoice which did not auto populate. So in retrieving invoice number all my glowing review was lost."

"Bought a small part for a rifle online. I needed it for an outing over a week away. Since I ordered it on a Saturday, it didn't ship until Mon/Tuesday... no big deal. When I looked up the tracking number, it was shipping from the next town and should be here in a day or two. Two days later, it is still in the same place. Tracking said the shipment was received at the post office, but the item wasn't in the shipment. I called OP customer service to find out what to do. After being on hold an excruciatingly long time, the agent was of no real help and asked for time to investigate and would Coll me back Monday! This is one day before I need it! I told him to cancel the order and that since I had not received it, to deal with the post office and to return my funds back to my credit card. After another couple of days and still no return of funds, I contacted my credit card company and informed them of what happened. They happily reaccredited my account immediately. Meanwhile, the tracking info still shows it in limbo at the post office. Additionally, I contacted OP customer service by email with updates to the issue and all I received back were canned email responses. Eventually I received a notification by the post office that the package was to be delivered... it was refused and sent back to the sender. Thankfully, I placed an order with Amazon and received the part the next day, just before my event... and it was even a better price. Summary, They don't call you back, they don't address your issues and they don't care if you get the item or not."

"I ordered a barrel nut and it took almost 2 weeks to arrive and the shipping cost was $ 7.85. I could under stand if it was a large package but the barrel nut would fit into a envelope. I've ordered stuff in past and it always seems to take a long time to receive my order from Optics planet. This was the last time I buy anything from them. "

"I was following up on an order with Customer Service via chat due to a shipping issue and might have lost an ordered delivery item. The next day, this matter was resolved & I received my order in a few days. Thank you for such prompt customer service. "

"Easy ordering. Had previously returned a product and received a credit without any hassle."

"I ordered 7 items one of which is not in stock. So instead of shipping what is on hand you're making me wait until that one 10 dollar item comes in. The reason for one star is the item was originally listed as being received in 7 days, OK I can live with that. But now it's changed to 22 to 31 days. I know you can't always count on your vendors but at least ship me what you do have. That would be great customer service. "

"Easy ordering and fast delivery. Very impressed with information, responds to e-mails very quickly!!!!"

"I shop online and compare prices often. This was not only the best price, but the site is easy to navigate and very informative about the product. Shipping was quick and product was delivered on time. I love these sights, the features are great being able to use them both day and night they are very durable. Combine with the great price this is a great deal... great experience.... look forward to doing business in the future."

"However I wish I would have known about the 19th birthday sale. I bought something 2 days before the sale and kinda got buggered for what I bought. There was a different scope that was out of my price point before the sale and that’s why I got what I got. Wish the person I talked to that day had told me to wait a couple days. He didn’t even have to say anything about a sale just said wait a couple days to buy it. Oh well I will still buy from optics planet and I love dvor as well. "

"They have a huge inventory of products and always have great pricing with sales/coupon codes. The shipping is usually fast and they offer a ton of products with free shipping. Optics Planet is always the first site I check when looking for something. "

" Fast shipping. Excellent customer service. Nice products. They sell those hard to find/rare parts. Very happy!"

"Buying was easy enough, Price was good, shipping was fast. But the item arrived damaged. I emailed customer service and they got back to me with in two days. I explained the damage and sent photos of the damage to the box prior to opening and after showing damage to the tool. I offered to accept an adjusted instead of returning and replace it they offered 5% with I felt low so I countered 10% they said they could only do 5%. since the tool weighs over 70 lbs and they would have saved the return cost and having a damaged tool to sell I figure 10% was fair. But $14 was not going to break me I took their offer since i was not in the mood to repackage and return it. I guess they figure I did want to go through that either so they only offered 5%. "