"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"USPS, Orginal Delivery Date 22 July. Shipped out of Chicago headed to South Texas. . . by way of Southern Maryland, then Grand Rapids, Michigan? Come on USPS, buy a map! Optics Planet, you sell good products, but you are no longer on my, "Go to First" list. Sorry but you need another shipping option.
Purchase Date: 15 July 2019
July 17, 2019, 6:22 pm
Shipment Received, Package Acceptance Pending
FOX VALLEY, IL 60599
July 18, 2019, 9:39 pm
Arrived at USPS Regional Origin Facility
CHICAGO IL NETWORK DISTRIBUTION CENTER
July 20, 2019, 7:04 pm
Arrived at USPS Regional Facility
SOUTHERN MD DISTRIBUTION CENTER ANNEX
July 22, 2019, 12:32 am
Arrived at USPS Regional Facility
GRAND RAPIDS MI DISTRIBUTION CENTER ANNEX
July 26, 2019, 9:45 am
Delivered, Front Door/Porch
PORTLAND, TX 78374
"
"Lots of products to pick from. Good prices. but could be a little faster delivery"
"Excellent, issue free service. Would recommend, will use again."
"I was having trouble finding a 3" bipod pic rail for my Bergara HMR Pro. I should have checked with OP first! In stock, competitive pricing and super fast delivery. They have NEVER let me down!"
"Always fast, easy and the best deals. "
"My Timney Trigger arrived on time and was an exact fit. The product was as described and easy to install. After installation the advertised pull (3 lbs) was dead on. Thanks OpticsPlanet for carrying quality parts"
"OP consistently maintains great prices and frequently offers free shipping but the free shipping is slow... My order was divided into 2 shipments due to one item being out of stock for 12-18 days... (not stated at checkout) By the time my second shipment was in stock and shipped I could have spent the extra $10 at the manufacturers site and it would have shipped the next day..so I was disappointed with the delay. The item received were just as described, packaged new as they should be and accurately fit ."
"I have purchased several items from OpticsPlant and never have been disappointed. Based on my previous dealings with OpticsPlant I will continue to search their site first. This time I sent a email to check my order and the person was friendly and helpful. Thanks OpticsPlant. "
"I ordered an item, never received item or received any email or phone call stating item was not in stock. I had to call to inquire on order status to find out for my self item was backordered. Thanks for the headsup optics planet. I then cancelled order and ordered from another company "
"Found what I wanted and a nice discount code too. But in the Amazon era Optics planet needs to get the product in the consumer’s hands faster. If I order something on Saturday I should have it by Wednesday that week at the latest. Not the Wednesday of the following week. "
"Optics Planet is by far one of the most competitive companies for AR15 parts and accessories. I'm very glad I was told about them and plan on many more purchases in the future. "
"Good Prices, Product Quality and Prompt Delivery. I will definitely review OpticsPlanet.com for future purchases. "
"Product was what I expected, no problem; however, the shipping was terrible. 2 weeks for something that could have shipped in no more than 5 days. "
"Like the wide selection of products but I'm not a fan of USPS which seems to be the only method they use. When it comes to shipping I prefer UPS or Fedex because they have better tracking and the ability to hold a product until I pick it up instead of leaving it on my doorstep all day waiting for a porch pirate. I'd really like to see an option that I can specifically pick UPS or Fedex instead of the limited options presented."
"Shipping was precise and product availability is awesome. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Optics Planet uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois.
According to the USPS website, it appears they misplaced and/or misrouted your package for over a week. We realize these kinds of delays can negatively impact our customers and we sincerely apologized his happened. To make our apology more tangible, a credit has been issued on the order. An email detailing this credit will be sent shortly.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”