"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I was very satisfied with my product thanks opticsplanet."
"Over multiple purchases I have had no issues. They have good sales and ship quickly. Good company to do business with. "
"Was easy to checkout and had great prices. Shipping speeds could be way quicker."
"Great Quality, service and price. Just wish I had know the binoculars did not fit my pupil distance as I would not have ordered.
Would be nice to have a measurement of some kind on the web site."
"Second time ordering from OP in the past few months. Items were exactly as advertised both times received fast and in good shape. Will order from OP again."
"Always a pleasure at OP. Use this site a fair bit usally has the cheapest prices around! "
"I looked all over the web but found the right item at the right price."
"I bough this bag and love it. Ordering was very simple as usual and shipping was done in a reasonable amount of time. "
"I found Optics Planet prices to be very good (excellent for the Vertx backpack I purchased) and their shipping very prompt. I've purchased a number of items from them over the years and always been satisfied with their service and prices."
"Products were at a great price and shipped efficiently to me. Will be back in the future."
"Items received in a timely manner on the day promised. Description of items was accurate and informative."
"Made a few orders and some were shipped no problem, but I’m still waiting for one item that said it was in stock, then on order, and now shows in stock with nothing heard. I called a week after and they said it was on order so I told them the website showed in stock for a few days after my delay and it was changed to 8-17 days delay recently. It now shows in stock and I have received no communication from the company. 16 days and waiting"
"This was the first time I have used OpticsPlanet to purchase anything. I ordered a lower parts kits and it was less expensive than other sites and arrived sooner than expected. "
"Price was lowest out there, shipping was quick. But product came broken . Didn’t notice it till I got in the field with it , one set of lights not working. I didn’t want the hazel of shipping it back ect. So I just kept it133833239"
"It was good. And quick shipping. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.
Our return policy states that all items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, additional components. Also, OpticsPlanet is unable to accept returns or exchanges for: installed goods, e.g., a riflescope mounted and/or assembled onto a weapon.
To try and make our apology seem more tangible, I have emailed you a 10% off coupon for a future purchase as our gesture of goodwill. Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”