"I ordered business cards with my own design. The overall process of uploading the file was painless. The cards came out exactly how i was hopping they would come out and I will for sure order from this company again. With that being said, their was one small thing that i didn't like about the shipping. I was given tracking number but the package in fact didn't get picked up till next day. That is the only piffy thing that i think about this company. "

"A letter to the company I wrote this morning:

To the person in charge of customer satisfaction and the executives of the company “Overnightprints.com”

I would like to state for the record that I am utterly shocked at this company’s lack of ability to satisfy customer complaints. Having been unable to resolve an issue with subpar products and being told by “Marcus” in customer service that I will have to keep said products because company policy dictates it, I will be forced to order prints from another company. I will happily tell every person I hand my cards to NOT to get them at overnightprints. It amazes me how companies with such reprehensible customer satisfaction can still be in business.

I’d be happy to talk to anyone who thinks they might be able to change my mind or help restore your company to my good graces.

"

"This is a great company! Overnight prints, but make sure you get overnight shipping!"

"The most horrible experience i've ever had.
Ordered business cards for my photography business. After it took over a week for them to be shipped, I got them. Out of 100 cards, only about 15 or 20 were usable. The rest were all different shades of red (the photo was black and white). Not like a red tint, but RED. Here's a scan of multiple versions of this card that came in the mail:

http://static.flickr.com/95/215406971_5a7cc2f542.jpg

So needless to say, I email them monday around 2pm. No word come tuesday morning. I resend the email at 8am (with a note attached saying that I *NEED* these for this weekend and I'll continue to resend this email until i get word back that they are being reprinted). NO word by 2pm and I couldn't call before then b/c my son was being a terror. so when my hubby gets home, I call. I'm on home for 30 minutes. A pita, but i wasn't shocked.
I talk to Robert. Robert is nice enough, explains that sometimes black and white images are difficult to match. I said 'that i can understand, but these are RED. like RED RED." he doesn't seem to believe me. I explain how out of 100 cards only about 6 or 7 are correct and the rest are so bad i'd NEVER give them out with my business name on them (can ya blame me?). Robert seems very nice and proceeds to explain that it could be whats called a "powder bomb" if it's in the same spot. I explain that it isn't in the same spot... on ANY card. no two are alike. it's unlike anything i've ever seen. again, he acts like i'm a raving lunatic. he says he'll put them in for printing today and they will ship within 3-4 days. (mind you, I made a point to say ' i really need these for this weekend' about 16 times at this point).
I've been VERY calm up until now which really isn't typical of Me.
Finally i get frustrated.
I say "Now, here's the problem with that. I've told you time and again that i need them by saturday. Had you guys printed them correctly the first time or Even CAUGHT the error before shipping, I would have had them in time, so how are we going to rectify this situation?" (not too much to ask, i dont' think)
He says "well, you migth have them by saturday". I said "might isn't good enough. I run a business. I NEED them for saturday. How are you going to make this happen?"
In a long run of events he offers me 3 days epxress which "may get them here by saturday or maybe monday".
I'm displeased. I let him know that.
I say "you know, if you can't even get me my merchandise here in a timely manner, then lets jst cancel my order." he says "we can do that. it's up to you"
ooooooh, no.
I say "no, actually, it isn't up to me. It's up to you. I'm a customer of yours who orders business cards through you for THREE businesses (a local mothers group that i run, my photography business, and a side business my husband and i do) and you aren't even willing to cough up the express shipping to get my order to me on time in order to save a relationship with a customer? See, THAT'S when i start to think it's up to YOU since you're CHOOSING to not help me out here"
he says "lets go ahead and cancel your order"
oooh, okay. that's a FABULOUS way to keep a customer. GR.
I say "okay, that sounds great. I'll just take my business elsewhere."
I'm livid, but very calm and matter of fact. My husband was scared. I could see it in his eyes
He hacks away on his computer for 4 minute then says "you know, let me see what i can do here".
Good thinkin' buddy.
He puts me on hold for 13 more minutes (I'm watching the counter on my cellphone so if i need to I can complain about how long i've been on the phone to resolve this, LOL) then comes back and says "we will print them in california and ship them out ground and they will be there by saturday."
I say "and if they dont' get here by saturday, should i just 'return to sender' then?"
he says "you could do that"
"fabulous."

will they probably be here by saturday? yeah, probably
was i pleased wtih the way it was handled? absolutely not.
COULD they have gone above and beyond and shipped them out next day air just to easy my mind and keep a customer? Most certainly.
would *I* have felt obligated to do everything in my power to keep one of my customers happy, no matter the cost? You betcha.

So basically, I had crappy service. I hope you don't and I'll now be going elsewhere with my printing needs.

I've had exceptional service from jakprints.com - so go there!"

"Overall, I am satisfied with this company. They are a cheap (affordable), fast turn-around print company, so one cannot expect absolute perfection from them. That in mind, I think their quality is far greater than other discount printers I have used, and they are much cheaper! I ordered full-color, rounded-corner business cards, and everything came out fine except the corners weren't even. I called and explained to the customer service rep, and within 5 minutes they had placed a re-order free of charge, and less than one week later I had the cards in my hands and they are great. I am very pleased with their customer service."

"On August 20, I placed an order for business cards, letterhead, and envelopes. The business cards arrived on August 28. On August 29, I sent an email asking about the letterhead and envelopes. They responded that I'd receive my order within 5 days. After not receiving the shipment, I sent another email on September 6 asking about the letterhead and envelopes. I received an email assuring me that the rest of my shipment would arrive the following day. The following day, only the envelopes arrived. On September 7 I sent another email asking about the letterhead. I got no response. On September 8 I called the customer service number. After being on hold nearly 45 minutes, I spoke to someone who told me the letterhead was nowhere to be found...apparently lost. After denying their offer to print them now--19 days after I placed the order--I requested a refund. That's handled by another department and they are supposed to call me on Monday. I'm not optimistic. AVOID OVERNIGHT PRINTS!"

"Unimpressed. I am a graphic designer and ordered business cards for my business using a custom design (two different designs, two different orders) based upon the image requirements stated on the site. After getting cards in mail, the cut was a milimeter off on all the cards and my border looks horrible. I can't use the cards because the cut is so far off.
If you ever go through this company, make SURE you don't put anything that needs to be accurate. They're process isn't extremely accurate and you probably won't get what you desire."

"Excellent print quality on business cards and fast turnaround. I chose standard shipping and still got the cards within 5 business days. Have placed 5 orders with them so far and have been satisfied with every order."