"I have used OvernightPrints.com throughout the last 3 years and I have encountered several issues but for the most part I have been foruntate enough to have had them resolved.

This recent experience may be the last time though. I placed 6 orders between March 4th and 5th. A week later their system still says the orders do not exist even though I have email and PDF printouts of the screen providing order numbers and confirmation.

So far no luck in getting an answer from customer service or from marketing.

While I have been somewhat satisfied with over the last 3 years it almost seems like they can't get their process straightened out. So it looks like I will have no choice but to go elsewhere for my printing needs."

"Same as almost everyone else here. The site suggest your order will be printed almost as soon as you submit it. After reading the FAQ, I understand postcards and some other items take 3 days. It has been 4 days, the order status still says waiting to print. I also selected the expidited ups option. I have sent 2 emails and no response. I am unable to find a phone number. Anyway, they are not good and I do not recomend them."

"CAVEAT EMPTOR!
I've been using them for the past couple of years for our corporate materials. Annually we order thousands of dollars worth of printing and try to save where we can with business cards, sell sheets and letterhead by going with overnight. The quality use to be decent but this past year its been real sketchy. Delivery is okay for materials that are not so time sensitive. The customer service is horrible and so is the experience of dealing with refunds. I had a handful of misprints this year and tried refunding but all I got was credit. I came back knowing that business cards have a decent turnout. I used a small portion of my credit for a business card order and had over a hundred dollars remaining. I was told that I forfeited the refund by not using the full amount, "Read the email closely." Thank the rep and manager there for pointing it out.

Take your Macys gift card and buy a pair of socks. Come back and buy a pair of shoes but told you've lost your remaining credit. What happened to the remaining amount???? If you read the back side of the card you would've known to use the full amount. No company would stand a chance in court.

We've reverted back to the roman days, buyer beware."

"We are a repeat customer of Overnight Prints for our business cards; and we couldn't be happier. Absolute top-quality product, good service, and fast turnaround time."

"Horrible quality! Decent timing and customer service. But what does it really matter at the end of the day when you get crap of a product?
Ordered double-sided rounded corner cards. Took them 2 reprints to get it to any presentable quality. Thought would give them benefit of a doubt and ordered a set for another person in my company. So these monstrosities arrived looking like a first-grader cut them out with scissors and white front faces all sloppy.
It's definitely cheap so you may be getting what you paid for, except the can do it right if they try. Interesting business model..."

"I HAVE ORDERED CARDS FOR MY CUSTOMERS FOR THE PAST 3 YEARS. EVERY YEAR THEY GET SLOWER AND SLOWER. IF YOU EVER GET TO SPEAK TO SOMEONE THEY MAKE UP A STORY WHY ITS LATE EVEN IF YOU PAY FOR EXPEDITED PRINTING AND SHIPPING. I NEEDED THEM WITHIN 10 DAYS NOW THEY TELL ME IT WILL BE 12-15 AT LEAST. I WILL NEVER USE SOMEONE AGAIN WHO STATES THEY ARE IN BUSINESS IN CALIFORNIA AN SHIP FROM KENTUCKY!!!! CHARLES B."

"DO NOT USE Overnightprints.com
I placed an order on Oct. 22 and paid for 3 day rush delivery. According to thier site when ordering they should have been in my hands by no later than Oct. 29.
I called on Oct 28 when they still have not shipped. I was told they would ship that night and offered a refund of my shipping (I had to haggle with them for that). Oct 29 and Oct 30 were the same as the day before, I had to call and see why they still had not shipped my order. Both time I was given the run around saying “it will ship tonight”. By Oct 31 and it still had not shipped I was pretty upset and called them one more time. I actually got to a supervisor this time. She said the best she can do is refund less than half of my shipping charges “because there’s a handling charge involved” (WHAT?? I should be getting double my shipping due a failure to handle my order!). She also said they would have to reprint my order and the soonest that I would get them would be on Nov 11. So now we go from having paid for 3 day shipping to having to pay extra to get an order over 3 weeks late???
Anyone looking to order a print job, DON’T waste time or money on Overnightprints

I found another thread that mentions a “Danny Kemp” I’ll try to email him at ****@**** to see what he plans on doing to recify the situation before I submit a complaint with the BBB."

"As a professional designer, i've been using Overnight Prints for several years for business card orders for my clients - though the cards never seemed to arrive on time, I always thought the quality was good.

recently though i've had to contact customer service because they simply didn't include half of the order. After several unanswered emails I finally got a hold of someone on the phone and they assured me that they would overnight the cards to us... its been 2 weeks since then for a total of almost two months of not hving the business cards...

The customer service rep also mentioned that if you read the fine print on their service agreement they actually make absolutely no guarantees for turnaroudn time unless you pick expedited shipping! What UPS shipping has to do with printing turnaround time is absolutly beyond me and the customer service rep could say nothing but read the same lines of text over and over until I was too bored and furstrated to stay on the phone with her.

This is by far the worst customer service of any printer I've ever worked with... "

"Ditto on everything you've already read about Overnight Prints. These guys are a NIGHTMARE to do business with - avoid them at all cost!

My question for everyone is this - for greeting card printing, are there any online printing companies that are competitors of Overnight Prints that anyone here recommends? "

" Customer Service is VERY POOR!‎ - Brian‎ - Today
I've used OvernightPrints a number of times and been relatively happy, however recently that changed when I needed to contact their "24/7 Customer Support."

I needed to call because I received an order that was printed upside down and I needed to request a reprint. I called 6 times total and waited on hold for a total of 3 hours. on my 4th try I spoke with someone who took my name and promised a manager would be calling me back shortly... the manager never did. On my 6th try I finally spoke with a guy in reprints (after waiting on hold for 15 minutes) he kindly informed me that they were unable to reprint them at this time because they've been making too many printing errors.

They lost a customer in me. Its not worth your money or TIME."

"Their website looked promising so I ordered some business cards from them. I followed their guidelines on the site very closely so that everything was within the "safe zone" and shouldn't be cut. Very disappointed when I received the cards. The top of the card was cut excessively compared to the bottom of the card. Some of my texts were cut off because of that. The color seems to be off too, I can see a magenta tint on all neutral grey and white area. Emailed them about this problem, never heard anything back. DO NOT give your business to these people."

"Absolutely some of the worst customer service I've ever seen. Not only have I been working with them for over a month to try and rectify the problems (both sides of a business card printed with the artwork for the front side and the wrong ink color) but it averages them 3-4 days to respond to each telephone call...if ever. A genuinely awful experience."

"As graphic designer, I've used Overnightprints.com for several years because they were the only online source of business cards that printed using spot UV for a reasonable price. In the past year or two, however, they've really gone downhill. Every order I've placed in the past six months or so has had one problem or another: poor printing color, off-center or crooked cutting, and/or incorrect coating. The last set of business cards I ordered from them took three tries until they got them right, and even then, the color was off from previous orders. My most recent order, a rushed brochure that I made the mistake of giving them because they could get it done on time, was printed so light on the cyan that the green I used for the background went from bright emerald green to a lifeless pukey looking yellow-green that did not match my client's business cards. To their credit, they offered that I could return them for a reprint, but the event the client needed the brochures for was two days after we received them and there was no way to get a reprint in time. The discount they offered for a future order is worthless when all they do is screw things up.

I expect that with four-color process that there's going to be a reasonable amount of variation, but with Overnightprints.com, the variation is so far out of the realm of acceptability that the only reason I continue to use them is because some clients insist on it for their spot UV business cards.

I should also mention, too, that their service is totally unacceptable nowadays. Early on, I could get email responses from them in an hour or two, but it seems like lately, they can take a day or two to answer if you're lucky. I've had orders with them where they took a week to answer an email. Calling has become useless when they have seven or eight people ahead of you in the queue and not enough reps to answer calls.

It's really disappointing, because at one point several years ago, they were quite good at what they did, as a pioneer of low-cost internet printing. They've fallen pretty far since then, sadly."

"I used Overnightprints.com to order some brochures for a trade show. well i designed them and submitted them and they were ok and good pricing. i then ordered business cards as well. this did not work well at all. they claim to have 24 hour service but whenever i called after hours, their message said we are currently experieincing technical difficulties. they suck, the double charged me, sent wrong / bad product, they kept trying to charge me extra to correct their mistake. they think they are the wizard of oz because you cant speak to anyone that will actually help you. only use this company IF you have extra time and money to waste! Scott Peters"

"I am 100% disappointed with the service I have received at OvernightPrints.com. I would not recommend that anyone use their services for any reason. How's that for a thesis statement?

I ordered business cards for a conference on Feb. 27th, and the cards arrived on time a few days later. Upon opening the box, I could immediately see that the cards were trimmed off-center, meaning that my name, logo, etc (which were centered in my design) were noticeably shifted to the right on the top card. Note: apparently there is some fine print in the agreement that states that OvernightPrints.com is allowed a 1/16" margin of error in the printing process. My cards, however, may have started off shifted 1/16" to the right at the beginning of the deck, but as I browsed through the cards, the shift became more and more pronounced. The gap on the left hand side of the cards became wider and wider until the last 2 cards in the deck had a 1/8" white bar on the left side where the trimmer had gone completely off the bleed. The cards were shifted over approximately 3/8"-1/2" at that point.

I contacted OvernightPrints.com about the problem, and the rep was actually pretty responsive and nice. We sent an unnecessarily large number of emails back and forth. but I finally got a return label to ship the cards back for "quality control analysis". I waited a week before hearing anything. When I was contacted (and I had to email them asking what was up before I got this response), I was told that my cards were printed within the 1/16" margin of error and that I could get the cards shipped back to me or get store credit. Basically, I was complaining about nothing and I was wrong. Amazing.

I was pretty much ready to blow my stack. It had taken 3 weeks to get to this point, and now they were slicing off this pound of baloney? I told the rep that I would not be using their service in the future, so a store credit was useless, and that the cards were clearly done wrong so there was no point in sending them back to me. I also emailed photos I had taken of the cards, which clearly showed the mistakes exceeding the 1/16" rule. I also asked that her superior contact me immediately, and she replied that she had forwarded the photos and my correspondence to her supervisor, who would be getting in touch with me.

That was 4 business days ago. This has gone on for almost a month. For a $25 order. Really.

OvernightPrints.com basically delivered a product that did not live up to its (already lax) standards and then either lied to me about the quality control assessment or cared so little about a thorough QA assessment that they just looked at the top card in the box and decided "Yep, this kid is just a big baby." Oh, and they've also ripped me off since they have my money and I have nothing but a 14-email Gmail thread.

Everyone at OvernightPrints.com should be ashamed of themselves for the way this has been handled, which has been far too lengthy and aggravating. Just giving my $25 back graciously, or just reprinting the cards, would have made me a happy customer and saved them the bad publicity that I am publishing here. And I may have even tried using them again in the future.

Anyhow, you get what you pay for. Go get your printing done at a brick and mortar shop, or an online source that comes recommended from someone you trust. Unless you feel like rolling the dice and running the risk of getting royally hosed, OvernightPrints.com is not that place.

(Quick note: I used OvernightPrints.com for two client jobs a few years back and got great results, which is why I went there for this job. Just in case you're thinking "Why didn't you check this place out beforehand?" or "Duh, they look kinda sketchy.")"