"Placed Phone order on July 25-Customer service stated switch would ship next day. Switch finally shipped on August 6. Company's order screen doubled my order and shows second switch in process- Called 5 times to have corrected- still shows one switch in process. Customer service very polite but obviously cannot correct their online order status. Price very competitive. "

"I ordered a 256MB stick of PC133 RAM via 2nd day air. It had to be back ordered so it took longer for me to get it than I wanted. Not a problem, these things happen. I actually got it earlier than expected, always a good thing. Had no trouble tracking the order as they have a Phone system. Never order from a company that doesn't, it's not a good idea. I found the packing wasn't the best, a little bitty sick of ram in a great big bax filled with a loong strand of crumpled paper. I installed the RAM and it worked just fine. After three months trying to find compatible RAM it was a deffinate relief. I especially liked their search bar which took me directly to several pages of the only brand I asked for. Also the fact that they a wide variety of merchandise brands to pick from is a big plus. When the RAM arrived I found it was exactly the brand that I ordered, I've had trouble with that before. Customer service was friendly and helpful.
I strongly reccomend this company to everyone."

"PC Connection sets the standard for Internet resellers. I have been using PCC for over five years, for most of my hardware and software purchases, and have found them to be the most reliable and efficient Internet reseller.

Web site: Easy-to-use interface, with search engine and helpful browsing interface, as well as the usual specials. Keyword searches return listings ranked by "Most Popular Results", then price, with a handy price range breakdown on the bottom to save mouse clicks. Product descriptions are complete and accurate, with reliable item availability notes.

Merchandise: PCC stocks all the name brands and models, and they are the first to get them. I just got an IBM laptop for immediate delivery, which was listed "within 2 weeks" at IBM's own store. And PCC gets custom configurations, which you'd otherwise have to "build" at the OEM Website.

Shipping: For orders over $150, shipping is free, but I always use their next-day air. For a ridiculously low fee ($20 for a $3099 IBM T40), if you place your order by 2am (central), your order will arrive the next business day. This is better than what the others charge for their basic, cheapo ground shipping. In fact, for me it exposes the S&H ripoff, in which a reseller will advertize a sexy price for his stuff, then stick it to you on the S&H end.

Quality and reliability: I have placed more orders than I can count with PCC, with only one return, a couple of years ago, which was handled promptly and cheerfully. Overnight means overnight - not a single late delivery.

Third, pricing: If you are purely a price shopper, you may be disappointed. PCC is not a heavy discounter. However, it is an honest pricer. Though prices are close to list, except for sale items, I think they are justified for reasons given below.

OEMs do not like to see their product discounted, but in Fair Trade markets like USA, they cannot enforce list pricing. One way an OEM can "encourage" list pricing is to give preference in allotment to resellers like PCC. I believe this is why I have never had a defective product from PCC. I cannot say this for other resellers I have dealt with.

Another reason for PCCs reliability is that it co-locates its stocking warehouse with the shipper. To give reliable availability updates, PCC obviously uses the most advanced inventory control system, which is integrated with its order processing system. This is why if an order is available "Today" you can be sure it will be on your desk tomorrow.

One quibble: I ordered my laptop with the wrong OS, but they wanted to impose a 15% restocking charge to exchange it. They have a hard policy about returned computers. I'm a good customer and would have appreciated an accomodation, but I respect the policy. A tight ship is reason PCC succeeds.

Great Website, accurate and timely information, quality merchandising, reliable delivery and honest pricing - what's not to like about these folks? I know this sounds like an infomercial, but it accurately describes my experience with PC Connection."

"Read the purchase information carefully.
They charged a 15% restock fee of on a defective monitor plus I had to pay shipping, a $60 burn. The monitor may not have been new, it was orignally shipped to Ingram Micro in California."

"this place had great prices and great service!

definite recommend!

it's also an ibm authorized reseller (i bought a thinkpad)"

"No problems whatsoever. I want to up their rating so that other people will know that this is a good company to do business with.
"

"Everything said about the company's turnaround is true. Order placed 3p Houston time, arrived next morning by 10:30a from OH. I was a little disappointed they didn't update their website and send me a confirmation email faster, but I got the product exactly as expected, faster than expected. Plus the price couldn't be beat either...even with the Overnight shipping."

"Bad. Claimed a deal on IBM notepad, but did not have enough stock. Have been waiting for more than a week, and it has not been shipped yet. Called CS several times, each time with different promises. Though the rating history is good, it it is very bad for me this time."

"Ordered an antec case for a great price with free shipping. Came out cheaper than anywhere else, and they got it out the door within a day. It was my first order from these guys, and i must say that it won't be my last."

"Ordered a case for my Fujifilm finepix 3800 camera. They had the cheapest price on pricegrabber (and near 5-star rating) so I decided to place the order from them even though the product was out of stock and on backorder from Fuji. I really didn't care that it was out of stock but the price on the case dropped a bit so I figured I would order it then. I emailed PCConnection for an ETA on the case, and they told me it would be in the middle to late May. Well needless to say they beat their ETA by over a month since I just got the case in today. It was the last thing I was expecting from UPS, but good job pcconnection. "

"I had a great experience buying an Epson 820 Photo Stylus printer. I ordered late Tuesday afternoon, 3/25, opted for the free shipping (I'm cheap!) and expected to see the printer sometime after 4/1. It arrived on Thursday, 3/27, at 2:34 p.m. The saleslady said the Epson photo paper I was ordering was out of stock at the moment, expected momentarily and would be shipped ASAP. Well, it arrived with the printer as well. Actually quite unbelievable service. I have no problem with recommending this company."

"Fast, free shipping is great!

Highly trusted, well recommended site."

"I don't know what to say, these people have left me speechless. I ordered my printer at 9pm on Tuesday night, and the thing shipped at 7am the next morning. Incredible turn around, extremely fast and honest hard working people. Being my first time to order from PC Connection, you have definately won me over. You've made it to my favorites list! Thanks!!
"

"This is the second time I ordered from this company and for a second time received excellent service. Their prices may not be the cheapest but they're not the most expensive either. I'm willing to pay a little more if it means that I will get my product as promised within the promised delivery time. As a matter of fact this and the prior package actually came in a day earlier. UPS messed up a portion of my order but PC Connection had nothing to do with it. They were helpful in getting it straightened out."

"I ordered two parts on-line. One showed up the next day, the other came the following morning. Yet, the shipping prices were reasonable. When I called with a proudct question, I was immediately directed to a staff member who answered my questions without needing to once put me on hold. "