"This company sucks rocks beyond belief. If it wasn't for the lower prices and contribution to the eScrip program, I would never order from them. The email address ****@**** is USELESS and the morons who man this email don't even email you back. This is the first retailer I have ever seen that doesn't send you proactive emails about your order - They expect YOU to log in and check periodically. They are always pushing stupid programs of theirs like video reviews and free contests --- I just wish they would do their primary job FIRST. On the business side, their reps can never seem to give me a discount by telling me "there isn't a big markup in this item." AND if you order on the business website, they charge you tax and shipping which they don't on their consumer website.... do you smell rip-off??? "
"Order showed in stock on the web site, and Est ship showed " Available - Ships in 24 Hrs" In reality the products needed to be ordered in to their whare house and did not ship until the 10th of August. There was not communication of the delay, and when I called customer (non) service, I was told I should have called if I was concerned about my order. It will take a lot to convince my to spend money with them again. "
"paid for open box t240hd recieved t240 after reading reviews this was no accident one is tv/monitor other is monitor 180.oo diffrence run away as fast as you can.update did talk to company and they say they will fix problem we will see."
"Horrible!!! I will not order to PC CONNECTION again!!! I ordered a laptop on June 3rd, received it after a week and found out that it is defective. I asked for replacement they said it would ship out the next day since they have it in stock. I followed up the next day and they said its on backorder and they have no idea when will it be available. I canceled the replacement and asked for a credit. So, I bought a laptop at a local store since I need it urgently. The following week instead of a credit I saw a charge of another $600 on my bank! Long story short, they charged me 2 laptops by mistake. Called them and did not even apologize. They said they issued the credit blah blah blah. I called my bank and filed a dispute on the second charge since it was unauthorized... But until now, I dont have my money back! its been a month! PLEASE learn from my experience. Their price is about $30 cheaper but not worth the hassle I went through. DO NOT BUY from PC CONNECTION!"
"PCConnection as company described item wrong, I got the server with missing parts, and they were not going to do a thing about it. POOR company business. AWEFULL!!!!"
"Placed order for 2 games on May 23. Ordered confirmed by merchant and than on May 29 I received an email stating that my order had been cancelled due to a data transmission error from their supplier which caused a error in price. Still waiting for money to be returned to cc. Poor CS. Obviously they do not stock products and order from other sources when orders are placed on their website so if you count on getting an item don't use this vendor. "
"This company is horrible. I recently placed an order for a graphics card. Little did I know that the company had to order it themselves from some other company putting my order on hold for a week. As the week rolled around I get another email stating that the product I tried to buy is no longer in stock. THEN the company tried to keep my 58 dollars I paid them. Do not buy from this company, buy from newegg.com or another company instead."
"They posted an outrageously low price on a Samsung T260HD monitor/TV, at least $100 less than anywhere else. I was a bit concerned, having read some of the reviews here, but placed the order anyway. The monitor shipped out that same day, and arrived in excellent shape a few days later. They kept me in the loop with emails and tracking numbers. I am completely satisfied with this transaction."
"I ordered a TV on 4/15/2009. I was told it shipped the same day. The tracking number I was given said Billing information received for the next week. So I called on 4/22/09 asking what happened. I was told it must not have shipped, and they would reship it. I should have it on Monday 4/27/09. Great. Now today on 4/24/09 I receive an e-mail saying they can't find the TV, and I will be issued a refund..... So instead of getting anything, they just held my money for two weeks and gave me nothing.
Will never order from this company again."
"I ordered a WD 2TB Green hard drive they had on sale. My order has been on backorder for months. The website says they now have it in stock, and it ships tomorrow. I sent customer service an email two days ago, and they haven't responded. I'm very dissatisfied with the way they have handled this. I'm going to give them a call tomorrow to find out what is going on, but I would think twice about ordering from pcconnection if you need something in a timely fashion or you need customer service."
"I placed an order, but my credit card was declined. PC Connection sent me a prompt notice, and I called them to provide a new credit card number. It was a quick and painless phone call, and the merchandise was on my doorstep in two days. Excellent service! I've purchased from them in the past because they had the lowest price and I would recommend them to anyone."
"I placed this order after seeing a high rating on the NexTag area of ResellerRatings. Then I came here and was shocked by the reviews and began to worry. But the order process went smoothly, I received a tracking number, and the item arrived in great shape. Total elapsed time was five days from the time I placed the order to the time I received it. I can't ask for anything more, but then I haven't needed the customer service. So maybe they're a good company after all, so long as you didn't order that mis-marked hard drive."
"Amazing price on a Sony A200. Free shipping was fast!"
"Called to place an order for a thermal printer, I satated I needed it fast, so I paid for Overnight shipping. The next day the order did not show up, I called them and a sleepy customer service rep told me that the order was not shipped because they needed additional info regarding my credit card. I never received a call or e-mail from PC Connection regarding any issues, so I was very upset and told the CSR to just cancel the order, she said "alright" and hanged up the phone. This company
either seems to have too much business to care about one upset customer. BEWARE"
"My order was cancelled with no notification, no valid reason. I am extremely dissatisfied! Stay away from this company."