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5/5

2003-10-04

"Great courteous customer service along with great price. These guys really works hard for your money. Looks like newegg has got some competition now. "

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4/5

2003-10-04

"I have purchased ATX case for the excellent price."

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Verified
5/5

2003-10-03

"These guys did not charge a dime for the shipping and I got my stuff a day after the order was placed. Amazing!

Some stores charge for shipping and handling and you have to wait weeks. Not here!
"

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Overall quality of the company
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
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Verified
5/5

2003-10-01

"Very good e-tailer.

Not surprised if they become another "NEWEGG" in the next few years.
"

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Overall quality of the company
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-09-27

"Amazing line store, good customer support, good price, fast shipping, i will buy again with this guys, absolutly recommended. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2003-09-22

"Product was as advertised and works great! Product sold out the day I ordered, my shipment was backordered. Customer support worked to expedite my shipment when new stock arrived so I could deliver to my customer on time. Thanks!
Tracking needs improvement (web site didn't show my status & I didn't get a tracking number until the day it arrived), otherwise I would gladly purchase from them again!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-09-22

"Easy-to-navigate website, good service. Can't hardly wait to get the Western Digital caviar Edition hard drive. :)"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-21

"The web site was easy to navigate. This was my first time ordering from PC Supply Source and seting up my account was a breeze. I was able to get the order processed and I got what I ask for!
The prices were the lowest I could get anywhere, without have to pay tax or shipping.
I highly recommend buying products from them.
"

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Pricing of products and services
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Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-09-20

"Placed order from overseas (New Zealand). Great service. Emails were responded to promtly. Package received three days ahead of schedule (thanks Fed-Ex). Well packaged and as per order. I will definately use PCSupplySource in the future."

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Overall quality of the company
Pricing of products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-09-19

"I placed my first order with PC supply Source in 2000 and have been happy ever since. I have recently started buying again and again found them to be competitive,freindly and super fast shipping. In my three years of buisness with them I have had a problem with one product (video card) there support and rma procedures are first rate!!! TOTAL SATISFACTION !!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-19

"Great service. Especially for international customers. Definately 5*."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-09-19

"FIRST TIME USING PCSUPPLYSOURCE - FRIENDLY, VERY HELPFUL, PROCESSED ORDER QUICKLY, PRODUCT ARRIVED WHEN THEY SAID IT WOULD, GREAT EXPERIENCE. THANKS TOM"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

2/5

2003-09-16

"Ordered an Asus motherboard from PCSupplySource because newegg was out of stock. Order date was 9/11/03, same as a cpu purchase from newegg. Cpu received 9/15/03, but the motherboard still hadn't shipped.

Called PCSupplySource 9/15/03 to find out the problem - apparantly the board was out of stock. Promised to be in stock and ship by the next morning. Called next morning to find out it was still not in stock. Cancelled order, and purchased board from newegg (board now in stock at newegg).

My main complaint is that PCSupplySource never sent an email, never called, never contacted me in any way to let me know my order wasn't in stock. Also, their site does not indicate whether an item is in stock or not. Even after I called them and found out the product was out of stock, I could still "buy" the item from their store.

Good prices and tech support seemed friendly, but I'm sticking with newegg.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
Overall customer service
Customer service being trustworthy
N/A
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
N/A
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-16

"This company is the best I have ever seen. All the promises they made were kept 100%. Their customer service is superb!!!. Their delivery service is exceptional, outstanding, and the fastest!!!. I couldn't beleive the delivery speed, and must say that this is the best I have ever seen. Overal, I will give this vendor 100% for the job well done!!!. Please keep it up. I will definitely do business with them again.

Thanks
Hyacinth
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-16

"Seller gave excellent phone service answered all questions professionally. Purchased from the company because of reasonable shipping rates, free shipping if two or more items purchased although I took 2nd day shipping. Checkout was fast and easy. will do business with them again. :)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process