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5/5

2003-08-11

"Odered dual format DVD burner. It arrived within 3 days as promised. Very satisfied with the price. All in all a very smooth transaction."

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
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Web site reliability
Speed of web site
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Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems

3/5

2003-08-10

"fast emails, provided toll-free number, only complaint was the packaging.. used beat up box (used meaning my address taped over old address).. no packing strofoam..just two pieces of dirty cardboard and my dvd burner rattling around.. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-08

"Excellent shopping experience and excellent prices..."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time

5/5

2003-08-08

"Very easy to use interface and great prices. Will definitely add as a place to look when I need computer parts. Fast shipping! In this set of parts orders this was the absolute best company dealt with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-08-08

"reasonable price....order format just a little bit cumbersome but acceptable. Hope they ship as promised!
Max Bennett
CyberHelp4U
"

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Ease of checking delivery status
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Delivering products damage free
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Delivering products on-time
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
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Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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5/5

2003-08-07

"Great site, best deal that I found on the hard drive I'm getting! Also I got free shipping and no Tax. "

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Overall product shipping and delivery process

mcp
5/5

2003-08-07

"I bought a Hyundai L50S LCD monitor from PCSupplySource, and they were great! Nice, fast, friendly customer support. Well... everybody who ever deal with them should know it. But look: I'm from Brazil, and the monitor was here a week later! I strongly recommend them."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-08-05

"ordered a gigabyte motherboard and was told that they didnt have it in stock, but that it would be there in 2 days. 2 days later, its still not there, told it would be in on monday. Monday comes around, not there. Canceled it on the following Tuesday after being told it would be in on Thursday."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall technical support
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Overall customer service
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-05

"Received order as promised. Will use them again. They were the only company to have the product I was looking for."

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
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Likelihood of customer recommendations
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5/5

2003-08-04

"PC Supply Source has always been a pleasure to do business with. Great website, Great prices, Fast shipping. Thank you PCSS!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-01

"Great to deal with! Use them ALL the time!Highly recomemded for price, service, and super quick FREE delivery!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-01

"Great Prices and Great Service. I call them after hours and some did pickup the phone to help me out. I will be their regular customer from now on. Plus, can't beat their Free shipping and no tax for californians.

np
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-31

"I am very happy with the service I received from PC Supply Source. The item arrived as scheduled and the email communication was fantastic."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

jum
5/5

2003-07-31

"I have been dealing with Wei and the great sales staff at PC Supply Source for almost 3 years now. I spend about $8,000 a year in hardware and have had almost no problems at all. RMAs are quick and sales / tech support have been terrific ( although I've required very little tech support though ). Their pricing is very competitive and shipping is almost always free. I look forward to doing alot more business in the years to come."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach

5/5

2003-07-31

"website was very easy to navigate and prices were great, FREE SHIPPING!! I eagerly await my new DVD burner (Optowrite 0203)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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