"Being based in Australia I was initally a bit sceptical about ordering a laptop from some unknown company across the other side of the world. Support? Warranty? I am a sceptic no longer. I ordered a Sager 8890 and the whole process from web page to my desk was exceptional. If you are concerned about international shipping thru PC Torque - you will be impressed. As to support - just check out www.sagerforums.com (hosted by PC Torque). In 20 years in the IT industry I have never learnt as much or had as much fun as I had dealing with the people on that forum. It is not only the users, the guys from PC Torque are always there too.

Other companies could take a leaf out of PC Torque's customer support. It is the reason I placed my order thru them rather than any other supplier or manufacturer (local or on the other side of the planet).

Well done PC Torque."

"PCTorque has the single, most dedicated staff I've ever had the pleasure of dealing with! Their customer service is head and shoulders above any other company I've ever dealt with in my life! Laura and Adam go out of their way to make sure the customer knows what's going on with their order; they'll bend over backwards to make sure you're happy with your purchase, and they'll do anything in their power to make and keep you as a happy customer!

I can't say enough good things about this company. This was the first $3500 I've ever given them, but it certainly won't be the last!

Their products are top-notch quality as well! The notebook I bought (Sager 5680, 3.2GHz P4) is faster than my 2.8GHz P4 desktop, and arrived promptly (on a Saturday! After changing my shipping options three times!) in perfect condition, as described and promised by the PCTorque staff.

PCTorque but their customers' satisfaction ahead of profit and pretense. You'll not only love them, you'll wish every company had their business philosophy.

"

"Can't say enough about the service this company provides. Employees are accessable, personable, and go out of there way to make the customer happy in all aspects. They happily dropped the price on my already ordered notebook after their online price was reduced, and then just as happily changed my shipping at the last minute at my request. They constantly monitor their customer's satisfaction on the forum they run for their products, and quickly and proactively work with the manufacturer to remedy any perceived shortcomings with the product. It was a pleasure doing business with PCTorque and I would do it again in a heartbeat."

"Absolutly the best reseller you'll ever encounter. I was absolutly blown away at the lengths everyone at PC Torque, Adam especially, went to to ensure their customers happiness. The work they put into the Sager Forums (www.sagerforums.com) is also amazing, and was a main selling factor for me. I'll give just one example of something Adam in particular did to keep his customers happy.

For a while now people have been SLIGHTLY turned off by the position of the FN key on some Sager laptops (5680 and 8890 in particular). Well Adam recently took it apon himself to contact sager and get the firmware for the keyboard. He then modified the firmware so that all you have to do is put it on a floppy, restart you laptop, and the firmware's automagically updated. All that's left to do is switch the keys. And like always Adam included detailed intructions and pictures on exactly how to do this.

I have been a member of the sagerforums for about 6-7 months now and on countless occasion i have seen PC Torque practice unparalleled patience and customer service. HIGHLY RECOMENDED!"

"Simply the best reseller I have ever dealt with. I am very satisfied with my purchase. Will be buying again from them in the future for sure!"

"PC Torque is an excellent place to buy from. The quality of Sagers are the best around, and PC Torque is the best reseller. All of my e-mails were answered within 24 hours and my questions were fully answered. PC Torque also operates SagerForums.com which is yet another way to get questions answered from Pc Torque or knowing consumers. Overall, I will definately buy from PC Torque again."

"Purchase was as straight forward as one could expect. Order confirmation was received in less than 24 hours after online order was placed. Customer questions were answered promptly via email and telephone."

"Great experience all around!

I would recommend this to all my friends, family members, and other uber hungry enthusiasts that demand the maximum performance from their machines."

"I ordered a brand new laptop, and they gave me the complete lowdown on it, its ship dates, the latest and greatest hardware, all in an affordable package. A great seller that has earned a lifetime follower. I would highly recommend it to anyone looking to purchase a power, gaming, or general laptop."

"In my opinion pctorque is the "best" laptop reseller. Better prices then all of the other sager resellers."

"I like this company alot. I just ordered my new lappy for college and its awesome. Haven't gotten it yet, but figured they deserved the credit anyway."

"I ordered a Sager 5670 thru PC Torque based largely on the feedback listed here and after hanging out at the sager forums (www.sagerforums.com) for a while. Adam at PC Torque answered my pre-purchase questions quickly and when Adam didn’t have an answer he didn’t try and feed me a line of bull, he simply said I don’t know. PC Torque offers slightly better pricing and a few more options than if you order from Sager direct, that was the deciding factor. Since PC Torque never actually gets to see the laptop, it’s drop shipped from Sager directly, I won’t blame them for the lemon of a laptop I ended-up getting. I placed my order on a Sunday night. I received a confirmation the next morning and having paid for 2nd day air I got my new laptop on Wednesday. Fairly quick service I’d say. I opened the box and all seemed well, everything was well packed and looked intact. Once the computer was booted-up it was apparent that something was wrong. Since this is not a rating of the computer its self I won’t bother with listing everything that was wrong. Sager tech support was not very helpful and when I contacted PC Torque (via sagerforums.com) Adam suggested returning the laptop. So I boxed it up and sent it back eight days after I got it. Adam says my refund should be processed in a couple of weeks. Aug 5 2003 i need to ammend my review. My refund was processed in less than 2 weeks,Adam has been extremely helpful in this stressful situation. PC Torque has earned my business, my next computer purchase will be thru them. "

"Purchasing from this company was one of the best choices that i ever made. The prices were equal to, if not lower, then all other competitors selling the EXACT SAME computers. My order was taken care of right away and i recieved it without any faults. I will admit, however, that, due to a mixup, i was sent 2 computers instead of my 1 that i ordered. Being the honest man that i am, i immediately told them about their mistake (better to tell them straight off then have them confront me and catch me in a lie). They sent a check for me to 2-day air mail it back to them, and told me to keep the change (which was a considerable sum). I would definately order from them in the future. By the way, customer service was great."

"My laptop was shipped in very good packing and arrived after a relatively short time. I don't know the exact number of days it took, but that's a good thing. ;-) I received the Deluxe Backpack about 3 days later.

The laptop is absolutely fantastic. It's a definite desktop replacement given the high quality of all the components.

The OS install was extremely simple with XP/RedHat 8 dual boot and I've found some beneficial information at sagerforums.com (run by pctorque).

Overall, I'd rate the buying experience a 9 on a 0-10 scale. My experience could have only been better had a received the products earlier."

"purchased a 4060-C and am totally pleased with all aspects"