"Very nice customer service. I bought Lg G7+ and V40. The price is low but there’s not a lot of updates from them so I had to contact them myself each time.
Been using the phones from 2 weeks and no problem yet.
They should be a little bit more proactive with updating their customers."
"I didn't want to write anything negative, but alas, they wasn't as good as I thought they are. Review be about they Russian branch, but essentially it is the same people.
I was they loyal customer from way back - my first purchase was in 2010. And there were no problems until there where.
So, 11/13/2018 I ordered a Google Pixel 3 at 775$ price. Parcel actually shipped 03/24/2019 (electronic shipping information - 03/08/2019) with track number EE194786334CA being this late (4 month!!!) due to Canada Post's strikes and snow (it seems, that Canada has only one way of parcel delivery, and that for 40$). After that, due to error at the airport, parcel got delivered to France instead of Russia and then went back to shop. Till now I don't blame them because of force majeure circumstances. But what came next is totaly on them and borderlines on fraud.
Parcel came back to them on 04/12/2019 and at that time this phone in their store was priced 575$. So I only agreed for it to be reshipped to me on condition of them reimbursing price difference, to which they readily agreed.
Parcel was received by me on 05/18/2019. And I'm still waiting on them to actually give me promised money. What they did so far is answer me once per week on they WhatsApp account and delete my negative posts of them from their VK.com account, eventually banning me there.
So, if you planning on taking your money back at some point - NEVER deal with them. Or at least keep your money orders within PayPal - you always can appeal to third party this way, just don't miss 6 month window."
"Got the vip package from them and received the phone in 5 days :)"
"I bought two iphones from them. Had to cancel one and they did the refund instantly.
The prices were low so I was skeptical but then I understood that I had to wait. Didn’t really mind.
Received my iPhone yesterday and it looks good so far!"
"Great prices but long waiting time. Costumer service always responds."
"misleading when you pay for $23 dollar for regular shipping when on there site said 1-7 days expedited shipping not worth the wait for the price you are getting it. i will not be purchasing for this place NEVER AGAIN!!!"
"I bought Samsung phone from the these guys and return it back as i didn't like it.
I send the parcel the way it was mentioned in the email and was told that refund will come within 15-20 days.
It's now past 3 months and still waiting for my refund.
I was calling the number they gave me and as of today (Jul 25, 2019) they blocked me so I can not call them again and go straight to voicemail.
I wish as a customer we had an option to report it to credit company when they don't their refunds back."
"I buy iphone xr . it was ordered on request 15-25 business days but the customer service says to me if i get vip package they ship it within 5 business days (and not 15-25 business days). This was shocker as I needed this for a birthday gift for my 17 year old son so I did get the vip service. I got the phone quick. I like company good expirence and nice prices but the waiting time before they ship can be scary. Thank you pdaplaza"
"I purchased a Note 9 Blue F/DS from them as I wanted to support a local Canadian company.
Very low pricing though it took a while to arrive.
Customer service was very responsive!"
"Phone was only purchased as it was cheaper than alternatives. Took over 40 business days to receive with multiple delays and lies from the company. By the time it was finally shipped it was cheaper on amazon.ca. Don't waste your time."
"When choosing and ordering my phone, it showed a waiting time and offered a quicker shipment with the purchase of a VIP package (which also offered a bunch of other perks). The phone already being a couple hundred dollars less than MSRP, I decided to get the VIP package in big part so that I could get the phone faster.
After purchasing my phone, I had doubts about the phone's material based on the item description, which said Prism Black where according to the manufacturer it should be Ceramic Black. I contacted customer service to ask about it and Alex replied it should be Ceramic Black. All good. But on the day of shipment, I noticed an other model popping up, which the description stated Ceramic Black instead of Prism Black, and Prism Black was still listed. So I asked if it would be possible to make sure I get a Ceramic Black. The reply is: "Well, you'd be getting a Prism Black. If you want to change it for a Ceramic Black, you'd have to wait a week. Would you like to get the Prism Black shipped today, or wait a week for a Ceramic Black?" I chose to get it shipped today, because my old phone is kinda dying.
Little did I know, Alex was looking around to find me a Ceramic Black model, and about 20 minutes later, I get a message on Facebook: "Hey! I managed to find you a ceramic model, and we'll send it to you today." That made my day. What a nice thing to do.
That's why I think PDA Plaza has excellent customer service. They avoided getting my hopes up, but they found a way to do something really nice for me and delivered. Color me impressed. The phone arrived the day after it was shipped, and it's awesome. The VIP package also came with an extra item for the phone, and it turned out to be screen protectors, which I needed. Perfect!
Thank you Alex and PDA Plaza!"
"These guys are legit. I have purchased two phones before. I am waiting for my 3rd purchase to arrive. I am not happy with their shipping time. Once you paid for the item, you are looking at up to 3 weeks wait to get your item. Other than that no one can beat their prices. They usually come with Chinese or European charger socket . You can easily buy a socket for $2 bucks from a dollar store that work like a magic. "
"I bought a phone off them back in October, the phone arrived in the beginning of December & the calling on it didn't work so we had to send it back and get a replacement. they told me they would ship out the new phone before the new year, it's now January 26 and they said they have just shipped it out. This customer service is horrible and I shouldn't have to consistently email them for them to tell me when they're even shipping out the phone."
"Shipping took forever (15 days), then when I shipped back, it took forever to get my refund. People (Alex) are nice enough, but it takes more than nice people to make a customer want to continue to do business with you. Unfortunately, I will not be a returning customer; way too much hassle."
"I just bought a Huawei Honor 10. It decreased in price before it was shipped, so all it took was a simple e-mail to get the new, reduced price. Although it took a reminder email after I received the phone for them to process refund, at which time refund was processed within a day.
When I enquired about shipping status (it was shipped 18 days after purchase), their rep Alex asked on his own initiative if I wanted to change my black colour to the slightly more expensive grey, for no price increase. Good service. It was also easy exchanging emails with Alex, with his stock phrase being "no worries".
Even though it took 3 weeks from order date to receive the phone, I think it was worth it due to the good price.
I don't like the store's warranty being only 30 days from shipment (not receipt) date, and after that you after deal directly with Huawei. I have read it is difficult to arrange repairs with Huawei's repair centre in Canada.
Be aware that since I bought the international version, the Huawei supercharger plug is provided with an adapter to plug into wall socket. However the adapter fits very loosely in wall socket so falls out. I have to insert the charger VERTICALLY into a power bar so that gravity keeps charger in socket. Or as PDAPlaza suggested, I will look for another adapter head. "