"Customer service very good and price very cheap but long wait times. I don't recommend if you are in a hurry for a new phone."
"Hi everyone. Here's my small review of PDA. I bought myself a Samsung S20 Ultra. They're the only ones I found who sell thee, dual sim model. I was skeptical at first due to the low prices but gave it a go using PayPal. Very glad I did. My phone was delivered today and it's beautiful!!"
"I bought a Xiaomi Black Shark 3 5G fro PDA Plaza. I received it on June 1st. After testing it and inspecting I found no problem with it.
I am very pleased with the product. Luckily I live in Alberta so the taxes weren’t so high for shipping.
Great prices but could use a little work on the customer service.
I still recommend them."
"Nice fellas. I got my phone for grabs. I just wish there wasn't a damn pandemic so I'd received my phone quick which would make it the perfect shopping experience..."
"I waited 45 days to receive the phone. Quite a while. I don't really blame the folks at pda as they explained its due to all of the covid shenanigans and tcl. Either way didnt have much of a choice lol. They're the only ones i found that sell the phone.
I had to keep in contact with their customer service as they never emailed first. Overall okay experience. It was either waiting for them or getting one in stock on ebay for $3000... ha"
"Wish I had read reviews from RedFlagDeals earlier. I apologize in advance for the rant but I can't explain the endless cat and mouse games I had to play with Alex at PDA during the wait of this phone. I've counted well over 20 email email exchanges back and forth trying to get a precise answer regarding the shipment date of my device. Not to mention the amount of emails that got zero response. Here's what I've learned (most of which has been mentioned here). PDA Plaza is not a store, it's barely an online store at best. It's a couple of guys operating a registered company out of Montreal with little to zero experience on how to provide good customer service. I'd also be shocked if they actually stocked any of their phones anywhere. If they do, it's probably just a pile of phones sitting in their apartment closet. We will all get suckered into buying their phones for the competitive price and depending on how long you wait for it, it may or may not be worth it to you. It my own case, I pre-ordered an S20 Ultra Feb 14th, 2020. The phone is only now in transit. I even emailed them several times requesting for overnight shipping due to the 3 and a half wait they gave me. But no, of course they didn't do that. They also like to pick and choose the emails they reply to. You have to be careful not to be too abrasive with your words, otherwise it's likely they won't reply. So you'll likely have to bite your tongue as you request updates for your phone. Every reply you get will give you a new ship date. But it could actually be weeks or months before you receive it. They will never pro-actively email you to communicate any delay of shipping. They will never pro-actively email you to apologize for the delay. They will almost NEVER be straight forward, clear and concise with you. And they will never, ever offer you some kind of compensation (discount, freebie etc) for your wait or horrible experience. Their supplier is in Hong Kong and likely offers them a bulk discount or similar on their devices. Though I have no clue to their how they pick and choose when to order or ship devices. They always have an excuse as to why shipments are delayed (issues in HK, Covid shipping delays etc etc). I tracked their FedEx package from HK and it arrived in ONE day!! And this is during Covid.
Here's what's happened during these 100 days. My old phone that I planned to sell has dropped further in re-sale value while I waited. I also came across a dozen other resellers online selling the exact phone I was waiting for and they were IN STOCK. Sure, most were priced higher. But one reseller offered the device at about $100 more and I definitely think I would have rather pay that $100 than wait 2 more months. Also, when I inquired about a refund they replied that it would take 30 days to give me one!?!
Here's a suggestion, don't list a device with a shipping date that isn't real! Another suggestion, communicate with your customers when you aren't delivering on an expectation. Why should the customer be the one emailing dozens of times for an update? They should be proactively communicating to customers with updates, apologies and explanations. Better yet, say sorry for the wait, here's what's happened, he's a freebie/discount for your patience if you choose to wait otherwise we would be happy to refund you immediately.
Pro-tip: Only buy a phone if you have confirmed from them it is 100% IN STOCK. Do NOT pre-order anything. What a nightmare this experience was and sure, I saved a bit of money on this device but it wasn't worth the headaches and I'll never buy from them again.
Update: Phone finally today 05/28/20. No complimentary nano screen protector in the box as promised by Alex, surprise."
"I was looking and following their website for a good bit. Was always skeptical of their website. The prices were too good to be true. But I took the risk and bought it via paypal for protection. Surprisingly enough they shipped the exact item i ordered (p40 pro) within the timeframe they gave me. Very satisfied. Special thanks to Gustavo for answering all my questions and concerns in a timely manner. Very happy customer! Will buy from you guys in the future. !!"
"I purchased a Sony Xperia 1 Apr 24th. PDA told me that my phone would be shipped within 5-10 business days. Now, even with all the COVID-19 pandemic, mail and couriers being behind, they somehow managed to get my order processed and shipped within the time frame, they kept in contact during the whole process to reassure me that i would receive my order, and saving me around $200.00. I will definitely be doing more business in the future, highly recommended if your looking for a new phone."
"I bought an iPhone 11 from them for grabs! I got it yesterday and it's beautiful!!"
"Good phone but they have no idea how to communicate and manage expectations or possibly run a business. Order filled and PAID IN FULL February 15th. Untimely updates unless you followed up with them. Very poor customer service. I don't have a problem with a $500 deposit and payment in full when they actually receive it from overseas and ship immediately. COVID or no COVID. Give me a realistic date. They don't know what overnight shipping means either. After waiting 3 months, I asked them to overnight it. Alex confirmed but still shipped it 5 day expresspost. If they can communicate clearer and fulfill their shipping dates as promised, I might reconsider using them again. Very rare where you pay for something in full and get your product 25 business days later or longer based on good faith. Explore your options folks."
"Le 22 avril, j'ai acheté un cosmo de la planet computer. Je l'ai reçu aujourd'hui. très satisfait avec le produit. J'apprécie aussi l'adaptateur inclus"
"Great job pda ! thank you for my new S20+ ;)))"
"Customer service fast. I got an iPhone 11 on sale for grabs. No problem with the phone. Awesome"
"Very good service. No trouble in choosing them."
"I ordered a Mi 9 T I was supposed to have it minimum 5 to 10 business days and.... I got it right on time very happy. Brand new very good package. They answered very fast to question. 10/10"