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Verified
5/5

2004-03-15

"My order was processed, shipped and received as expected. Low price and excellent customer service. Will gladly continue to do business with them."

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Verified
5/5

2004-03-15

"The service was excellent. I would not hesitate to order from them again."

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Verified
5/5

2004-03-15

"Excellent service and come back quality follow up. Before I got my GPS unit I called the sales person for information and he is very knowledgeable on his products. He gave very good information on compatibilities and the product. I like this site. I wish they offer more products keeping the same quality and service"

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Verified
5/5

2004-03-15

"Justin is a really nice person to deal with. Really professional and patient with customers. He quickly answer emails and let you know what is going on. Just the way all business should be.
"

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Verified
5/5

2004-03-14

"This is a great website. I found a old review website that advertised a $20 discount if I read the review and then ordered a PDA from Proportable. Justin informed me that it was an old review and that the promotion ended four months ago. However he gave me the discount and free shipping. This put the Pocket PC I wanted within my budget."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-03-13

"I pre-ordered the new Asus MyPal A716 on February 21, 2004. There are not words to describe how pleased I am with the excellent customer service ProPortable provided. Justin personally answered all my emails with any questions I had almost immediately, and kept me updated with what was going on between ProPortable and Asus, and when the shipment was expected to arrive. Also, they attached bonus software just for pre-ordering from them, something no other resellers I saw did. I highly reccomend ProPortable to anyone interested in mobile computing and accessories. You will not be dissapointed."

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Overall quality of the company
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Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-03-13

"I had a very positive experience working with this company. Very attentive service and excellent prices."

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Is consumer focused

Verified
5/5

2004-03-13

"ProPortable is THE very best online retailer. Customer service is superb. I preordered an Asus MyPal A716 several weeks prior to it's release date and Justin kept me constantly updated on my order. In order to speed up delivery of my unit, he arranged to have it drop shipped from Asus, no shipping charges. Justin is easily accessible via email and responded to all my concerns and questions extremely quickly. Personalized, aggravation-free customer service makes ordering from ProPortable a no-brainer. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-03-13

"ProPortable have been brilliant throughout the transaction of my order. Justin has provided me in particular with such personal care and efficiency during my whole order process that things went quite smoothly! I live all the way out in the UK, and for what its worth, I knew at every step where my order was, even the moment my A716 unit was packed into a box ready to leave! Quality written all over it :) Thanks Justin, :thumbsup:"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-03-13

"The preorder of this PocketPC was delayed due to manufacturing/distribution issues, but the reseller did an excellent job of communicating concerns and looking out for me as a customer. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
N/A
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-03-13

"PROPortable is one of the most responsive retailers I have ever had the pleasure of dealing with. The owner, Justin, provides fast and personal care and feedback to his customers. PROportable's prices are at least competitive with other online retailers.

In an attempt to shorten the time for my to get the first product I ordered from PROPortable, Justin arranged to have the manufacturer directly drop ship the product to his customers, including his Canadian customers like me.

I am thoroughly satisfied with my purchasing experience at PROPortable.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-03-12

"PROPortable was very helpfull for us ,
they give us a full support and reply quickly to all of our question and request .
thanks
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-03-12

"Great customer service. I highly recommend ordering one of the Asus brand pocket pc's from here over my last purchased Axim X3i by Dell. Not only did the screen glass top crack the first 3 months into being careful with it, but the backup battery which is not replaceable also began to fizzle out. The claim it is rechargeable, but it soon only began to peak its charge at 80% then 60%. Dell's customer service also drags (always being on hold for 2 hours before speaking to the right department.) On the other hand, reps from Proportable are on AIM or by the phone whenever I ever needed. E-mail support is done by hand instead of a self generated bot, and they are usually responsive within a few hours via e-mail, if not sooner. Also, Asus (being the manufacturer of my motherboard) make great products well worth the dollars spent. I highly recommend ProPortable as a reseller with top of the line customer service and a great line of Asus products."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-03-10

"Spot on seller. Very professional to deal with, order came exactly when they said it would. Will definately deal with them in the future. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-03-10

"PROportable sent me my A716 the very SECOND it shipped from Asus. Very fast and free shipping. Couldnt be happier."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site