ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.70/5
Chance of future purchase:
3.61/5
Shipping & packaging:
3.60/5
Customer service:
3.35/5
Return/Replacement policy:
3.32/5
Featured Review


Verified
5/5

2024-10-05

Freaky Geeky Good

"Parts were perfect and service excellent!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-10-05

Return process

"Unable to understand customer support, received several emails, reason for return incorrect from the first conversation and now I have to do more collection to even get a return label
Probably will not use this company again
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-10-05

Best ever

"Very helpful.. no time flat I had what I was looking for.. amazing system "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-05

Efficient

"Received what I ordered in timely manner. Good communications"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-05

Great product!

"Very happy with the results!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-05

The parts were correct

"The parts were delivered when they were supposed to be delivered and they were the correct parts. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-10-05

Good price

"Good price, fast shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2024-10-05

Still waiting on the other part

"I ordered two front lower control arms and received only the left side. Still waiting on the right. Looked as if the part fell from the packaging as it was torn up and re-taped. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-10-05

"Excellent. Thanks you so much "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-10-05

Bad experience

"Did not receive the complete item as ordered "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-05

Awesome

"Parts were in stock and shipped pretty quickly "


Verified
5/5

2024-10-05

Got my Tahoe fixed in no time!

"Thank you so much. Always been happy with your company!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-10-05

Order elsewhere ....

"My door panel was obviously packed with damage in mind. And it did arrive damaged ! Poor packaging led to ultimate result by UPS. Smashed and broken. Partsgeek does not process replacements for damaged products. You have to get a return authorization before they will process a refund. That means uploading pictures and waiting for approval. Then you wait a couple of weeks for them to acctualy confirm the obvious destroyed unit and ultimatley process a refund. I can only hope they will be true to the process. As stated, Parts Geek will not process a replacement. You have to re-order and start all over ... hoping the next shipment is properly packaged. If you needed the product asap you'll get to enjoy a two week experience with nothing to show for it, but a hopeful approval of your qualified refund. I've order alot of product from many vendors. This experience was substandard and dysfuntional ... "

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2024-10-05

Ignition failure sensor

"Part ordered for KIA, received for Hyundai. Tracked engine RPM 800 to 1,200, then dropped to zero. Purchased used part from eBay ($14.00) and problem solved. You don't refund opened electrical parts. $83 dollars down the drain. Would you like the Hyundai part returned?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-10-05

"Fast excellent service fast delivery definitely going to use this company again thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges