"I did not know about this company before, but seeking a competitive price for a Schumacher battery charger led me to look at them. They have been in business for a very long time. Now I see why. They were excellent. Very professional"
"I ordered a part. Late at night and next morning I got an email to pick it up at a location that I had agreed to."
"I called to see if the part was right and ordered it. Friendly honest and prompt . Got here in 3 days and was just what I needed.
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"Good price. One day shipping. No cost to a store. Helpful agents. Beat everyone on the internet."
"I ordered suspension parts from them, but through my own error, ordered the rear sway bar for my truck instead of the front that I actually needed.
They shipped it promptly, but I didn’t get the time to install for a week or so. When I discovered the error, I notified them of the error, and explained (wrongly!) that I wanted to return the FRONT bar, and ordered another REAR! Thru several further emails, I continued to mix the two up, so that MATT and his crew must have taken me for a dawdling old fool! (I AM 77, but don’t usually display it quite like I did this time!)
Anyhow, as I finally got my senses back, MATT and crew simply ignored my communication weakness, authorized the return and got my correct bar shipped out! No frustration, no delays in communication, just GREAT customer service, and a professional attitude. A pleasure to do business with this company! I intend posting a strong endorsement on the website of my hunting club - all of whom drive pickup trucks that could benefit from these bars! Thanks again, Matt! (Larry, in Florida)"
"Absolutely amazed at the outstanding integrity of pullRite in backing their product warranty and Via Parts incredibly prompt reply/resolution. Never crossed my mind that the part was under warranty when I ordered my own replacement. After ordering , I later realized it was probably under warranty but wanting further delays and knowing it was my mistake, I was willing to eat the cost. When the part arrived I realized I had ordered the wrong size part. So I emailed Via. They literally called me within 5 minutes of sending the email. I explained the whole situation to them. They immediately shipped the correct part (under warranty) and also arranged for free return shipping of the incorrect part. Only a week later and I have a full refund plus the correct part covered by the warranty. Amazing!!!"
"Website gave me two hitch options and they conflict with each other. So I send in and email to get clarification on which was the correct one. I haven’t received any response yet. "
"I ordered the same part twice (wasn’t getting any confirmation so I didn’t think my order went through. That could be better). I was able to make a phone call and leave a message. Sooooo surprised to be called back, by a really nice, real person and have my issue resolved. Thank you for hiring real-world individuals who actually seem to care!
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"Very horrible customer service, slow response. Sent wrong part, does not pay attention to orders. Never answers phone"
“We apologize for the issue with your order. We are looking into what caused the error in shipment and our Customer Service Manager will be calling you shortly. ”
"You sent wrong item to correct address. All the paperwork cites a Demco Baseplate #9519291, but you sent me a WARN Winch. And I paid $150 extra to obtain the correct item quickly. I also do not understand how I could have a Demco invoice and order number, yet neither you nor Demco can search the order by the order number I was provided. And NO WHERE is your name or phone number cited. I had to call Demco to have them tell me that you exist and to give me your phone number. I ordered a Demco Baseplate #9519291 for a 2011 Jeep Grand Cherokee."
"This was a difficult part to find. Not only did Parts Via stock it but also was much cheaper than other suppliers. The option for having it delivered to a local business saved me delivery charges. Big shout out to American Speed Center in Aliquippa PA for accepting the delivery!"
"I had to purchase some individual parts to complement weight distribution hitch and Parts Via was very helpful. When one of the components wasn’t what I needed they immediately shipped me the correct component and refunded the money I spent on the original component.
Customer service was excellent!"
"Says the next day, so if I placed the order late on Friday, you would think I would have it Tuesday. Yet no email saying anything and still in processing."
“Hi, we checked on your order and it seems your notification email may have gotten lost on its way to you. Your order was delivered to your chosen store location on Monday, 06/12, and is currently ready for pickup. Our customer service manager will be contacting you later today. We're sorry for the inconvenience.”
"Great customer service and you can't beat their prices! Fast and free delivery an additional bonus. Would definitely use them again."
"These were hard to find so it was very helpful to have this item available through Parts Via "
A rep from Parts Via, PartsVia, has responded:
“Hi, we apologize you haven't received a response yet to your inquiry. Due to the volume of inquiries we receive, our typical response time is 24-48 hours. Some times we need to a do a little more research with help from our manufacturers but we strive to get back to our customers as quickly as we can.”