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Product & services pricing
3.34/5
Chance of future purchase:
3.09/5
Shipping & packaging:
3.14/5
Customer service:
3.30/5
Return/Replacement policy:
3.28/5

Verified
5/5

2024-04-04

Awesome

"Ordered 2 rv ac units one day and got a call the next day they were delivered to the store that I chose 3 miles from my house. Saved me 3 Benjamin's. In shipping and insurance. Can't beat that!!"

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Rep reply posted 2024-04-29
A rep from Parts Via, Kimberley, has responded:

“Thank you so much for the amazing 5-star review! We are thrilled to hear that you had such a positive experience with Parts Via. Saving a few Benjamins is always a great feeling! We appreciate your business and look forward to serving you again in the future.”


Verified
5/5

2024-03-29

Quick shipping to local RV shop.

"I was boondocking in Quartzsite, AZ and needed some parts for a repair. "

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Rep reply posted 2024-04-29
A rep from Parts Via, Kimberley, has responded:

“We're thrilled to hear that we could get your parts to the RV shop so quickly, especially while you were out boondocking in Quartzsite, AZ! Thank you for choosing Parts Via for your repair needs.”


Verified
5/5

2024-03-28

Speed

"Fast service and shipping to a local retailer made everything easier, better and cheaper than having bulk delivery to your residence. "

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Rep reply posted 2024-04-29
A rep from Parts Via, Kimberley, has responded:

“We are thrilled to hear that you had such a positive experience with our fast service and shipping to your local retailer! Thank you for choosing Parts Via for your automotive needs.”


Verified
5/5

2024-03-24

Great Shipping

"Perfect shipping. Thanks"

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Rep reply posted 2024-03-29
A rep from Parts Via, Kimberley, has responded:

“Thank you for the fantastic feedback! Our team is always working hard to ensure timely delivery. We appreciate your support! Thank you for choosing Parts Via!”


Verified
4/5

2024-03-22

Good Customer Service, but terrible interface

"There are many problems with partsvia.com. I kept getting error messages over and over before I could even move on to shipping. Here is a simple example. Most seller sites expect a “/“ between double digits in the month and year. When your saved card auto-fills the date, it enters the slash which takes up 1 of the 4 digits allowed in the field. This makes it impossible to enter the first digit, in my case a “0”, for the month. That makes the entry an error. The CS person was so nice to stay with me as we fought through the errors. My final work around to this error was to just type in the 4 numbers once I realized that was what the field was looking for. "

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Rep reply posted 2024-03-29
A rep from Parts Via, Kimberley, has responded:

“We're so glad to hear that you had a positive experience with our customer service team, and we appreciate your feedback regarding the website interface. Your input is valuable to us as we continuously work to improve our platform and provide the best shopping experience for our customers. Thank you for choosing Parts Via!”


Verified
5/5

2024-03-21

Outstanding!!!!!

"Was looking for a part that was not easy to find. Used for the first time PartsVia, easy to order the part, reasonably priced and the delivery was outstanding! Ordered the part at 4:00PM to be delivered to my local dealer, I got a call the next morning at 9:30 from my dealer the part was in! I would highly recommend and will be doing business with them again every chance I get."

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Rep reply posted 2024-03-29
A rep from Parts Via, Kimberley, has responded:

“Thank you so much for your positive review! We're happy to hear that you had such a great experience with our in store pickup option. We're glad we could help you find the part you needed quickly and efficiently. We look forward to serving you again in the future! Thank you for choosing Parts Via!”


Verified
5/5

2024-03-06

Top notch

"Great experience, I was searching for a replacement door and got the run around. other camper places had the wrong size and color. I fell onto Parts Via and was blown away when searched for the door not only did they have the correct one,The order process was easy,and the communication was impeccable.."

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Rep reply posted 2024-03-29
A rep from Parts Via, Kimberley, has responded:

“Thank you so much for your amazing feedback! It's always our goal to make finding the right parts easy and hassle-free for our customers. We're glad we could provide you with a seamless ordering process. Your satisfaction is our priority, and we look forward to assisting you with any future needs you may have. Thank you for choosing Parts Via!”


Verified
5/5

2024-03-04

GREAT!

"DID HAVE PROBLEMS WITH YOUR WEBSITE DURING ORDERING. HAD TO DO IT THREE TIMES BEFORE IT WOULD LET ME GET TO THE PAYMENT PAGE BUT OTHER THAN THAT IT WAS OK."

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Rep reply posted 2024-03-29
A rep from Parts Via, Kimberley, has responded:

“Thank you for your feedback! We're thrilled to hear that you had a great experience overall despite the website issues. We'll make sure to look into this to ensure a smoother ordering process in the future. Thanks for choosing Parts Via!”


Verified
5/5

2024-02-25

Isolator

"Partsvia.com had the bi-directional isolator for the best price around. Their website made it quick and easy to purchase this item. I haven’t received my part yet but they say soon. "


Rep reply posted 2024-02-28
A rep from Parts Via, Kimberley, has responded:

“Thank you for the wonderful review! We're so happy to hear you had a great experience shopping with us. Rest assured, your item will be on its way to you soon. We appreciate your support. Thank you for choosing Parts Via!”


Verified
4/5

2024-02-24

Great experience

"Easy to find what we need"

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Rep reply posted 2024-02-27
A rep from Parts Via, Kimberley, has responded:

“We're so happy to hear about your great experience and that you found what you needed easily! Thank you for choosing Parts Via.”


Verified
5/5

2024-02-13

great service

"easy to work with. helped me figure out what i needed quickly. someone answered the phone promptly and i talked to a human not a computer"

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Rep reply posted 2024-02-26
A rep from Parts Via, Kimberley, has responded:

“Thank you so much for the amazing feedback! Our goal is to always provide quick and helpful assistance, so we're glad we could help you find what you needed. We appreciate your support. Thank you for choosing Parts Via!”


Verified
5/5

2024-02-10

Great service

"They had the part I wanted it,Shipped it out the same day, and customer service responded to my question soon after I had sent the email. "

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Rep reply posted 2024-02-26
A rep from Parts Via, Kimberley, has responded:

“Thank you so much for the awesome review! Providing excellent service is our top priority, and we're glad we could help you find the part you needed quickly and efficiently. Don't hesitate to reach out if you have any more questions or need assistance in the future. Thank you for choosing Parts Via!”


Verified
5/5

2024-01-31

KIM DESERVES A RAISE

"Omg I cant not express to you how badly I think Kim in customer service deserves the world. The company needs to buy Kim a house. Maybe even a car and go ahead and give her an 8 figure salary. I have been scrambling for literal months trying to find an invoice that my employees had lost and with nothing but a date and a random number Kim found my invoice within literal minutes. She has saved my life and possible my whole job. 10/10 WE LOVE KIM"

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Rep reply posted 2024-02-26
A rep from Parts Via, Brenda, has responded:

“We are thrilled to hear about your positive experience with Kim in our customer service team! Thank you for sharing such kind words and giving Kim the recognition she deserves. We are truly grateful to have her on our team, and we are elated that she was able to provide you with exceptional service. Your feedback means a lot to us, and we will be sure to pass along your praise to Kim. Thank you for choosing Parts Via!”


Verified
5/5

2024-01-20

Great Experience

"Found the part I needed in stock for best price "

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Rep reply posted 2024-02-26
A rep from Parts Via, Kimberley, has responded:

“We're so happy to hear you had a great experience finding the part you needed at the best price! Thank you for choosing Parts Via.”


Verified
5/5

2024-01-16

well done good job guys

"very smooth , people are awesome"

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Rep reply posted 2024-02-26
A rep from Parts Via, Kimberley, has responded:

“Thank you so much for the amazing feedback! We're thrilled to hear that you had a great experience with us. Our team works hard to provide smooth service, and we're grateful for your support. If you have any questions or need assistance in the future, feel free to reach out.”