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Product & services pricing
3.34/5
Chance of future purchase:
3.09/5
Shipping & packaging:
3.14/5
Customer service:
3.30/5
Return/Replacement policy:
3.28/5

Verified
5/5

2023-10-29

Great Service

"Pretty straightforward. Made an order. Had what I needed. Small issue. Handled quickly and professionally. 100% satisfied. Highly recommended. Excellent communication. Great attitudes."

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Verified
3/5

2023-10-24

No estimate of delivery on a product I need soon.

"Easy to order but I need a delivery date!"

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Verified
1/5

2023-10-18

Asked to write a review before I even get any indication that order has been processed

"At this point I can't say anything positive. I have gotten no indication that my order has been processed, let alone shipped to the local company I'm supposed to pick it up from. But my credit card has been charged. Yet I'm asked to give a review..."

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Verified
5/5

2023-10-17

Fast and Smooth

"Ordered a replacement Carbon Monoxide detector for my Lance. Was in stock, reasonable price. I opted for local pickup at a dealer rather than home delivery. Product was received within 2 days. Total great experience. Will do again. "

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Verified
5/5

2023-10-11

Comparison of Boss AT and the Legends

"Definitely going with the Boss AT
I do quite a bit of towing and four wheeling
Thank for the info
Just sold a set of Boss AT
"

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Verified
5/5

2023-10-09

Excellent and Fast costomer service

"I am amazed at how fast the information was added to the web site so I could order a winch and have it shipped to a store that sells Warn winches. This is such a great option that Warn provides and it saves shipping costs by going to a store. Thank you so much!! "

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Verified
5/5

2023-10-06

Excellent Service

"Everything they promised they fulfilled. They were a pleasure to deal with. We will be using their service in the future"

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Verified
5/5

2023-09-30

Exact Part/ Fast delivery

"Most places I looked for the part I needed either charged a lot for delivery or took a week to get the part. I needed it right away and Parts Via shipped it to my local RV dealer next day at no charge. Thank You"

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Verified
5/5

2023-09-25

Part of my order missing

"After contacting them via email they made it right and sent the missing items to me."

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Verified
5/5

2023-09-25

Great prices!

"Ordered 15 parts, got 5 within 2 days, no indication of when the other 10 will arrive, but got 5 really quickly, thanks!"

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Verified
1/5

2023-09-23

Not good

"Horrible experience, my order was cancelled and I never knew exactly why that happened. "

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Verified
5/5

2023-09-22

Love them!

"UPS lost my order that I placed on the website. gave it a few more days thinking it might show up but never did, I went on UPS website and made a claim for the item. I emailed the customer service and got a response right away telling me they were sending me a replacement item and it was on its way. What a great experience Great customer service rep. that helped me via email."

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Verified
5/5

2023-09-14

Outstanding customer service experience!

" Due to an error on my part placing my order and then a shipping issue with UPS, I ended up needing to contact customer service a couple of times both buy phone and email. This was one of the best customer service experiences I’ve ever had, these people are Rock Stars! You can actually get through to them and when you do they truly seem to care. I was a little nervous ordering from Parts Via since I didn’t know anything about them but I wouldn’t hesitate to order from them again."

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Verified
5/5

2023-09-13

As always, you guys stand behind your products.

"This is the first time I have ever had a problem with a warn product, and as expected you are willing to help out. For these reasons WARN is my only choice."

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Verified
2/5

2023-09-12

Ordered hours ago

"How about we wait until the part is shipped. Then we can review shipping, speed of, correct part and so on..
thank you
scott
"


Rep reply posted 2023-09-13
A rep from Parts Via, PartsVia, has responded:

“Hi Scott, Looks like our system got a little over zealous about asking for your review. Sorry about that but your order is currently on its way to you. Please let us know if you need anything else once it arrives. Thank you for your business.”