"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"Ended up having to get the same part twice, when they packed the box they didn’t put any packaging material into it, so the parts were loosely bouncing around the box. This led to a hairline crack that I didn’t see when i unpacked it, and it broke one of the ears off that hold it in the engine. Other than that, they’ve been good about most things"
"Ordered $1300 in parts. Got an email with in stock and dates to ship. Got another email with revised dates that were over a month longer. Cancelled the parts that wouldn’t ship right away.
Parts came in a crushed/ ripped sloppy taped box from UPS. Called Partzilla and was told it wasn’t their box.
Was told to ship crushed gaskets back and as soon as they got the UPS RMA my exchange parts would ship. Evidently, not the case. Got another email that said parts would ship in two months. BTW, your website showed in stock and customer service told me in stock. Ended up canceling those parts and just kept what was able to ship. Got the other parts from your competitor. "
"My order hasn't shipped yet with no expected ship date... Sadly this isn't the first time."
“Thank you for reaching out to discuss your experience with us. I have reviewed the order associated with this review. The order was shipped on 06/04 and delivered via USPS on 06/06. The tracking indicates: Your item was delivered at the front door or porch at 3:13 pm on June 6, 2024 in ORMOND BEACH, FL.”
"Fast shipping, good service"
"Everything went as it should."
"We placed 2 different orders. Great customer service and fast shipping! "
"The part was shipped immediately, however it took a week bc of the shipping company. GA to FL to NV to TN. "
"Parts were shipped and communication was clear. Would order again from Partzilla."
"All was well. Has a great internet website, and I received my part quickly and I'm happy with the company and service. Thanks. Joe rago "
"So far, everything I have orders for my ATV has worked great. No issues, good quality products and quick shipping. "
"Availability of hard to find parts and fast shipping. 5-stars!!"
"your two employees were fantastic. i ordered the wrong parts, got credit for shipping (as it was 7 times parts cost) and the correct part to boot. cant thank them enough and i am only sorry i dont remember their names.
ray t"
"All parts fit perfect as described. "
"Took a little long to get here for being a small part. But ok"
"Everything went very well.
The shipment arrived in only a couple days (very fast).
I also had a couple questions which were answered quickly via email.
The only thing I didn't particularly care for was the high (my opinion) dollar amount required for free shipping.
I missed free shipping by only a few dollars.
Thank you."
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“We appreciate your business and we apologize for any inconvenience this may cause you. It's disappointing to hear that the part arrived damaged due to a lack of packaging material. We appreciate your feedback and will use it to improve our packaging process for future orders. ”