Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
Excellent Help When I really needed it!
"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Always Great
"I always get great service when ordering from Partzilla. Excellent products and customer service. Shipping is fast. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Detached
"Easy to read parts views. Well ordered descriptions and numbers."
Great store
"Well done good service great customer care "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
"Josh went above and beyond to make sure we ordered the right parts "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
No problems
"Every part I've bought has been spot on. Everything fit perfectly! Thanks partzilla"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Good every time
"As usual, right part, timely shipping. Can count on Partzilla for the parts I need."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Exactly what i needed.
"Needed some OEM parts for my Yamaha AR210. Partzilla has been my go to for whatever I need with fast shipping."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Had what I needed
"Had what I needed. Nice schematics. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Excellent Website
"Very easy to navigate and purchase all items. Very reasonable pricing as well. Partzilla is a great resource for hard to find items."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Shipping issues not addressed by Partzilla
"I'm still waiting for my parts to get here!!"
wrong part
"gaskets do not fit ,so i could not use them "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
easy to use website
"easy to order, always got what i need"
"After contacting customer support about a package that got lost they were very quick to refund or a send me a replacement. Got the replacement in two days very quick. Also very easy to navigate the website and found what I was looking for in seconds. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“I'm sorry to hear about the delay with your package, and I understand how frustrating that can be. Please reach out to our customer support team with your order details so we can investigate this issue further and provide you with an update on your package as soon as possible. Thank you for your kind words about our website, we appreciate your feedback.”
PARTS OUT OF STOCK
"Being such a large parts supplier why are so many parts out of stock?"
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“We apologize for any inconvenience. We have thousands of OEM parts in stock at any given moment. If a part is not in stock we have to order it from the manufacturer. If you need to know the availability of a part, please reach out to our customer service team. We look forward to hearing from you. ”
Poor service, false information
"I ordered a part, then about thirty minutes later realized I had a duplicate. I requested to cancel the order, and communicated with 2 different reps, who told me they absolutely could not cancel the order. Finally they ensured me they had issued a return label so I could return this part for a refund. The label never came to me by email, I waited 3 weeks for the part to finally arrive and there was no return label in part packaging either. Now I have a part I don’t need, and a frustration for the lack of customer service by patella. "
Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“I'm sorry to hear about the difficulties you experienced with canceling your order and receiving the return label. This is not the level of service we strive to provide to our customers. Your return label will be emailed to you at Zach.beckingham10@gmail.com coming from UPS (email address: pkginfo@ups.com). Please pack the items in the original box securely and attach the return label using shipping tape, then drop your package off at your nearest UPS drop-off facility. We have already initiated a refund in the amount of $36.03. on 05/17, so you should see your refund already back in your account. We are very sorry that there was an issue with your order and we hope that we've made this RMA process easy for you. We value your feedback and appreciate your patience.”
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“We apologize for any inconvenience. Your order was shipped in two packages. The first was delivered on 05/30 and the second is estimated to be delivered on 06/04. If you have any additional questions or concerns, please reach out to our customer service team. We look forward to hearing from you. ”