"Kept messing up my item.took to long to order 1 item"
"Great items and great sales!"
"I love the variety of selection ! And the prices are reasonable! "
"It was very Super cool and fast to the payment"
"It was great I'm a good boyyyy!!?!"
"Never got my order ! It’s been Over 2 weeks and no email confirmation either but money was pulled out of PayPal account "
"Great website! Clothing amazing! "
"Would be great if you can make a purchase a "gift option" to send to friends and family. But overall great products!"
"Revoir un peu l'application et le site.
J'ai dû remettre à jour la page sur mon téléphone pour finaliser mon achat.
Je n'y suis arrivée qu'en passant à la version ordinateur."
“Hi,
Thank you for your feedback.
We are sorry to hear that you have encountered issues in completing your purchase. This is indeed not the kind of service we wish you to experience.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”
"First time purchasing, very user friendly site"
"Nice selection of clothing and decent prices.
Waiting to receive my order to see how the quality is"
"Easy and fast. Great choice."
"I can't get enough of your clothes. They are always so cute and i love them"
"I got an email saying my package was delivered who was my experience but I have yet to get the clothes I ordered for my granddaughter! It would be nice for someone to get back with me about it "
“Hi,
Thank you for your feedback. We are sorry for the confusion you have had regarding the current status of your order.
We understand that as a customer, you would like to receive your order as fast as possible. We certainly do not want our valued customers to face any sort of inconvenience in any way.
Upon checking, your order is still in normal transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"I like my son to have a unique look. The clothes are cute and different, which allows him to standout from the rest, in a good way."
A rep from PatPat, interfocus, has responded:
“Hello,
We sincerely apologize if you haven't received your order yet and thank you for bringing this to our attention. We apologize for the inconvenience this may have caused you.
Upon checking, your order is still in transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”