"No information, no idea what happened, my package is missing, was supposed to deliver couple of days back, but no news"
"Have yet to receive a shipment confirmation on an order I placed 3 weeks ago and don’t even know where to go to look, first and last time ordering from here "
“Hi,
We are sorry if you haven't received order status update on your current order.
As checked, your order is still in normal transit and rest assured the courier will update the tracking details as soon as possible.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”
"Really happy to find good selection"
"Pat Pat delivered on time and items are very good quality "
"The products look affordable and the order placement was simple"
"Shipping time is too delayed"
“Hi,
We understand as a customer, you would like to receive your order as soon as possible.
Upon checking here on our end, your order is now complete and being processed for shipment. Please note that our processing time is 1-2 days. Once your order ships, you will receive a separate email with the tracking information so you can track the package.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"The clothes are of great quality! It arrived quickly. Will definitely purchase from Patpat again!!"
"The system would not let me place my order for 4 consecutive days. When I was finally able to place my order the access to the discount was no longer available. Extremely frustrating."
“Hi,
Thank you for your feedback.
We are sorry to hear that you were not able to apply the discount to your order due to the issue in placing your order.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
We have sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"I love the adorable selections of clothing and outfits on PatPat.
I don't know if anyone else is experiencing the very slow response when I click on an item; makes me wonder if the site is even responding.
Maybe it's the visitor volume but it's a time ****."
"I ope everything will go well, after I will leave my apreciation. Thank you "
"They responded immediately to a query. Very pleased with the product. "
"Nothing say
A verry good website "
"love your items - will tell more after receiving my order "
"Browsing and shopping are easy! Nice collection! Can't wait to receive the products!"
"Not all products have required sizes"
“Hi,
Thank you for your feedback.
We acknowledge your concern regarding the sizes of our items. If you were having confusion about what size to place, you may refer to the size charts available on our website.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
A rep from PatPat, interfocus, has responded:
“Hi,
We are sorry if you haven't received order status update on your current order.
We totally understand the frustrations and disappointments you have encountered and for all the inconvenience this has caused you.
We have forwarded this to our higher support department and please expect notification coming from them.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”