"fairly simple to use, good search engine on site"
"Really impressed with the quality of clothes I purchased. Fits and looks great!"
"i received great service !! Thank you"
"I just love Pat Pat clothing for my great grand and there Mother's do too "
"I thought these clothes were coming from Australia but presume they're from elsewhere as the price on my mobile is different to the website."
"Nice choices to choose from. "
"prices are awesome and my shipment is always fast "
"Muy buena calidad el producto y rapidez en el envío "
"Site was very easy to use. I will report back once I recieve my Items."
"Arrived on time - decent quality for a light spring/fall jacket - ordered 3-4 yrs for my 3 yr old grandson and size is perfect - would recommend !"
"Can't track it either. When is it due? "
“Hi,
We sincerely apologize for inconvenience of not receiving updates on the status of your order.
We totally understand the frustrations and disappointments you have encountered and for all the inconvenience this has caused you.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Difficult filling in the right address"
"My order was never shipped or delivered. "
“Hi,
We are sorry if you haven't received order status update on your current order.
As checked, your order is already delivered in the address associated in your order.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”
"Website was easy to use but had limited options for mommy and me category. "
"I took so long to get my order on as it kept reverting to a coding page saying I did not have access rights and asking me for my owner's code to access. Not good in this day and age, hope the products are better than quality of website!!"
“Hi,
Thank you for your feedback. We sincerely apologize if you have encountered issues with our website, We are sorry if you were having difficulty navigating it. This is indeed not the kind of service we wish to provide you.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
A rep from PatPat, interfocus, has responded:
“Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”