"Loved shopping here for my twin grandbabies, boy & girl. I was able to finding matching outfits. So cute. I did have trouble and was not able to use the discount code. That was disappointing."
"such pretty clothes you have"
"bonne expérience. a refaire"
"It kept emptying my shopping cart every time I clicked away. Or I just remembered a couple of things I put in there. Then it took me ages to find what I wanted again."
"Easy to order. Now we see how accurate the things are and the timing of delivery. "
“Hi,
Thank you for your feedback. We are glad to know that you find it easy to place an order with us. We can assure you that our items are of great quality and sourced from the best manufacturers and suppliers.
For our delivery timeframe, you may visit here: https://us.patpat.com/delivery
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"All dresses are in very good quality and fit perfect "
"NICE SELECTION ON PRODUCT"
"Easy payment method, true to size, beautiful dresses, shoes and delivered with care, and before estimated delivery date. Could however have a tracking service to track the progress of the delivery. "
"Great and adorable clothing"
"Very good collections, plz try to reduce the prices.. reduce the free shipping limitation.."
"Everything I have bought now with 5 orders I have received items of such great quality, I love it all"
"Love this site, been ordering from here for 3 years now always satisfied."
"Shipping is too lengthy!!"
“Hi,
Thank you for your feedback.
We understand as a customer you would like to receive your order as soon as possible. Please know that your order is being shipped internationally. It must go through customs clearance which may take a few days before being passed to the local courier for delivery.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Great designs great price and reasonable delivery time"
"Had trouble with staying on items and returning to order. took too long to get my order in. "
“Hi,
We sincerely apologize for the issue you have encountered while placing an order on our PatPat App/website.
We totally understand the frustrations and disappointments you have encountered and for all the inconvenience this has caused you.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”
A rep from PatPat, interfocus, has responded:
“Hi,
Thank you for your feedback.
We are sorry to hear that you have encountered issues in placing items in your cart.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on them.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”