"I placed my order about 3 days ago but my order has not been shipped yet."
"This is the second time I've ordered from PatPat this year! Everything I ordered for my soon to be granddaughter I LOVED and my daughter loved even more. I will be back very soon!"
"Love love this site been ordering since 2021"
"Unable to contact customer service. I received the wrong item from my order. Not happy. Email address not recognized. No phone number listed"
“Hi,
We totally understand the frustrations and disappointments you have encountered and for all the inconvenience this has caused you.
We are sorry if you can't locate any contact details with PatPat also for the wrong item you've received. Don't worry, we will assist you with this.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email or chat us to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”
"Everithing was super. I love your stuff!"
"no text field to use to coupon for rabbit"
“Hi,
Thank you for bringing this to our attention. We are sorry to hear that you have not applied your discount.
As much as we’d love to apply your code to your order, that's beyond what we can do once the order has been successfully placed.
Kindly note that coupons can only be applied during the checkout process and only one coupon code or discount code per order.
In your next order, you may refer to the video link below on how to use the discount.
http://patpatdesk.s3.us-west-2.amazonaws.com/attachments/20190902073742-5d6cc6c62f68f.mp4
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"I’ll review once I see the items"
"Item received and was as expected. Worth waiting for."
"Would like to see more styles available in Mens 2XL and 3XL"
"It was good experience. Nice products."
"Prodotti carini a buon prezzo, sito e app che funzionano malissimo: sito lento, alcune volte non fa aggiungere prodotti al carrello, una volta terminato il carrello si è svuotato da solo un paio di volte "
“Hi,
We are sorry to hear that you have encountered issues with regard to the slowness of our App. We also apologize if there are issues in adding the items to your cart. This is indeed not the kind of service we wish you to experience.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"I didn’t want to have high expectations for this order but I just received the package an had a look at the clothes and I am so happy. Take my money please, I’m gonna be spoiling my baby with more orders from PatPat."
"The website is easy to navigate . My only complaint is when I set a filter to a certain size, it didn't show me items in that size but otherwise, so easy to use. "
"very good easy access good choice of clothing all ages"
"I have had a few orders with PatPat and I am always happy with the products, they are good quality and generous in size. Delivery has always been in the time frame they say. I will continue to shop with PatPat in the future.
My order arrived ahead of time and the quality was great, my grandaughter looks so cute in her new outfits!!"
A rep from PatPat, interfocus, has responded:
“Hi,
We are sorry if you haven't received order status update on your current order.
We totally understand the frustrations and disappointments you have encountered and for all the inconvenience this has caused you.
As checked, your order was shipped out last April 20, 2022 and currently in transit to your country. You shall receive this soon.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”