" Unfortunately, I didn't get my package from them yet so, I have nothing to rate. "
"it said i would get an additional 30% off but it did not add. I really needed it as I'm on a fixed income can you see what you can do. It also didn't give me a discount on my last order"
"Baby clothes were very cute and good quality.
arrived quickly"
"hope to get my order in time"
"had a hard time changing credit card. don't know if it was me or web. but overall Iove pat pat this is my second order and plan on ording more."
“Hi,
We sincerely apologize if you have encountered issues in paying your order. You can add a new credit card or payment method on the App.
This is indeed not the kind of service we wish you to experience.
We have sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"I will recommed to add some fixtures in the "searches", for examples, in the family sets I was looking a set however when I placed the sizes, the webpage shows me a lot options that only had one of the sizes.
I suggested to add a filter or finding option, to allow the user to perform "searches" with specific conditions."
"Great experience, shipping is fast, size perfect and material is fantastic!"
"Looooove Papat's style, design and most importantly; Quality. Since I've discovered their website, it is my go-to place for my toddler."
"This is not my first time buying from PatPat and it won't be my last"
"Couldn’t find all that o wanted to order easily "
“Hi,
We are sorry if you have trouble in placing your order. We understand your frustration.
Your feedback is very much appreciated and will be one of the things we will be keeping in mind, moving forward towards improving as a company.
In case that you will encounter an issue like this, please contact us directly so we can assist you accordingly.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Ordering for my new great granddaughter that is due in July. "
"couldn't find any delivery info"
"Great service just waiting for the product to arrive "
"I have not received my package yet to give a review "
“Hi,
We are sorry if you haven't received the order. We understand that you are hesitant to post review since you haven't received the order yet.
As checked, your order is still in normal transit and rest assured the courier will update the tracking details as soon as possible.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”
" Please try to have them here by MAY 1….. birthday gift!"
A rep from PatPat, interfocus, has responded:
“Hello,
We are sorry if you were not able to receive any information about your order but no worries we'll work our way to make sure every customer are updated. The survey that was sent to you is for your feedback of your experience when placing your order.
Upon checking, your order is still in transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”