"Great experience. First time purchase! Shipping is ridiculous!!"
"I have been searching for these, at a reasonable price for quite sometime. i can't wait to receive them"
"I did not get my items for weeks"
"You have quality products for a reasonable price"
"Fast delivery, good quality!"
"the large menu alwys popup when its not needed"
"My grandson loves your clothes. He likes the sweatpants with super hero on them but he wishes they had pockets."
"Found submitting my order extremely difficult! Almost gave up. Hope everything is worth the hassle. "
“Hi,
We are sorry to hear that you have encountered difficulties in submitting your order with us. This is indeed not the kind of service we wish you to experience. We can assure you that our products are of good quality and was sourced from best suppliers and manufacturers.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"It is Nice i like to the puy"
“Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
”
"It just wont accept it without a space after 3 number for some unknown reason"
“Hi,
We are sorry to hear that you were having confusion in entering your zip code. Please know that our system is following the correct format of the zip code from each countries. In your country (Greece), the correct format is to have a space after the third digit. For example: 123 45.
We are hoping that we have addressed your concern accordingly.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Disappointed in no larger sizes"
“Hi,
We sincerely apologize if you were not satisfied with the available sizes in our collections. We can assure you that our Products team keeps on updating our collections to cover all sizes. We would advise you to check out our website or App from time to time.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our Products team for further improvement of our items.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Quick and easy to order +++"
"You did not accept my Union credit card. You wasted my time!!!"
“Hi,
We sincerely apologize if you have encountered issues with regards to the payment method you have used. We are sorry the system did not accept the payment through your Union card. This is indeed not the kind of service we wish you to experience.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on it.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Super site de vêtements "
"Didn't receive my order yet. "
“Hello,
We sincerely apologize if you haven't received your order yet and thank you for bringing this to our attention. We apologize for the inconvenience this may have caused you.
Upon checking, your order is still in normal transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
A rep from PatPat, interfocus, has responded:
“Hello,
We are sorry if you were not able to receive any information about your order but no worries we'll work our way to make sure every customer are updated.
We understand that as a customer, you would like to receive your order as fast as possible. We certainly do not want our valued customers face any sort of inconvenience in any way. Your order is still in normal transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”