"It’s been 3 days and I still have not received an email saying my order has been confirmed, but my payment went through the first day. "
"Never received my package and there is no number to track the shipment"
“Hi,
We are sorry if you were not able to receive any information about your order but no worries we'll work our way to make sure every customer are updated.
As checked, your order is still in normal transit and rest assured the courier will update the tracking details as soon as possible.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Order not received ......."
“Hi,
We are sorry if you were not able to receive any information about your order but no worries we'll work our way to make sure every customer are updated.
As checked, your order is currently in your local post and ready for pick up.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Great price quick shipping "
"Easy, cute, fast, so many things to chose from... And I like the plastic bags they put the clothes in. I use them for everything after :D"
"no delivery and no response
"
“Hi,
We are sorry if you were not able to receive any information about your order but no worries we'll work our way to make sure every customer are updated.
As checked, your order is still in normal transit and rest assured the courier will update the tracking details as soon as possible.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Very slow loading , sometimes takes 2 -3 attempts to change pages "
“Hi,
We’re truly sorry that you have experienced on navigating to our website. We understand the disappointment and apologize for any inconvenience that this may have caused you.
We have sent you an email to your email address associated with your order addressing your concern and offered you a resolution to properly resolve the issue.
Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Belle qualité sur le linge très beau tissu juste un peu plus grand, mais super beau."
"I just love shopping with affordable prices "
"EVERYTHING IS ALWAYS GREAT AT PATPAT"
"I had few issues with my order. Customer service was very helpful and very fast to solve the problem. Thank you!"
"No feedback on tracking info "
“Hi,
We are sorry if you were not able to receive any information about your order but no worries we'll work our way to make sure every customer are updated.
As checked, your order is still in normal transit and rest assured the courier will update the tracking details as soon as possible.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Came sooner than expected "
"I have bought rompers and swimsuits in the past and we love them."
"I paid for faster shipping and the order hasn't even been shipped 6 days after ordering. It just says the order has been placed. "
“Hello,
We understand that as a customer, you would like to receive your order as fast as possible. We certainly do not want our valued customers face any sort of inconvenience in any way.
Upon checking further here on our end, it shows that your order was placed last April 5, 2022 and it was shipped April 7, 20222. Please be informed that normally it will take us 1- 2 days to prepare your order. Your order is still in normal transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
A rep from PatPat, interfocus, has responded:
“Hi,
We are sorry if you haven't received nay order confirmation on your current order. Don't worry we will assist you with your concern.
We have located your order number and it is already shipped our and currently in transit to your destination.
We have sent you an email to your email address associated with your order addressing your concern and offered you a resolution to properly resolve the issue.
Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”