"Clothes were true to size, deliver was fast and clothes are a nice soft fabric. "
"Love the prices! Can't wait to get my items!"
"The best , awesome service "
"wouldnt take off my pat pat point reward"
"Great choices and great prices"
"I want to know why my order hasn't been delivered yet"
“Hi,
We sincerely apologize for the inconvenience caused and we apologize if you haven't received your package yet.
Here at PatPat, we are working hard to make sure that we are making the greatest effort in improving our products and services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
We have checked your order and it is still in normal transit. Please note that Standard shipping to your country takes 9-16 days after the transaction is settled.
We have also sent you an email to the email address associated with this order along with your tracking details. Kindly check your inbox or spam/junk folder. You may also contact our customer service thru chat support or email at https://us.patpat.com/article/help/contact ”
"I still have not received my order even though they said it was shipped long ago."
“Hi,
We sincerely apologize for the inconvenience caused and we apologize if you haven't received your package yet.
We are working hard to make sure that we are making the greatest effort in improving our products and services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
We have checked your package and is still in normal transit to your destination. Please note that Standard shipping will take 14-22 days after the transaction is settled.
We have also sent you an email to the email address associated with this order along with your tracking details. Kindly check your inbox or spam/junk folder. You may also contact our customer service thru chat support or email at https://us.patpat.com/article/help/contact
”
"If the quality is allright I'll be coming back "
"The outfit is made of polyester, not cotton. Also it took too long to arrive. "
“Hi,
We sincerely apologize if the item you have received was not the quality you expected which leads you from getting the best experience of shopping with us.
We are working hard to make sure that we are making the greatest effort in improving our products and services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
We have sent you an email to the email address associated with this order providing you with some options that you might want to reconsider. Kindly check your inbox or spam/junk folder. You may also contact our customer service thru chat support or email at https://us.patpat.com/article/help/contact ”
"I really enjoyed the many choices you provided it was so overwhelmingly fabulous. It was tuff on making decisions but I’ll be back for more. I’ll make sure I tell family and friends about this app."
"It was easy to manuever and prices are good."
"I still didn't get my packet "
“Hi,
We sincerely apologize if you haven't received your package yet and we thank you for bringing this to our attention.
We are working hard to make sure that we are making the greatest effort in improving our products and services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
We have checked your package and it shows that it is still in normal transit to your destination. Please note that Standard shipping to your country takes 12-17 days. We are still on the given timeframe.
We have also sent you an email to the email address associated with this order along with your tracking details. Kindly check your inbox or spam/junk folder. You may also contact our customer service thru chat support or email at https://us.patpat.com/article/help/contact”
"Always delivers before the expected delivery dates. Always great quality products."
"I have heard great things about your products. However I did not get my order. If it shows up I will RE-Evaluate my rating. Please look into this. Thanks"
“Hi,
We sincerely apologize if you haven't received any updates about your order which leads to preventing you from getting the best experience with us.
We have checked your order and it shows that it is still in normal transit to your destination. Please note that Express shipping will take 8-14 days after the transaction is settled.
We have also sent you an email to the email address associated with this order along with your tracking details. Kindly check your inbox or spam/junk folder. You may also contact our customer service thru chat support or email at https://us.patpat.com/article/help/contact
”
"I am not happy as my last order got delivered to wrong address and lost out on money"
“Hi,
We sincerely apologize for the inconvenience caused and we thank you for bringing this to our attention. We apologize if you haven't received your last order due to address issue.
We are working hard to make sure that we are making the greatest effort in improving our products and services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
We have sent you an email to the email address associated with this order to address your concern properly. Kindly check your inbox or spam/folder. You may also contact our Customer Service thru chat support and email us at https://us.patpat.com/article/help/contact ”
A rep from PatPat, interfocus, has responded:
“Hi,
We're sorry to hear about how the issue you've encountered in regards to your PatPat points prevented you from getting the best experience in shopping with us.
We are working hard to make sure that we are making the greatest effort in improving our products and services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please note that you can redeem your PatPat points and can convert them to PatPat vouchers once you will reach specific points.
We have sent you an email to the email address associated with this order to properly help you and guide you with this concern. Kindly check your inbox or spam/junk folder. You may also contact our customer service thru chat support or email at https://us.patpat.com/article/help/contact
”