"Confirmation of order took longer than expected, then to find it went to my junk mail.
Over all happy with procedure."
"I love wearing these dresses with my girls to church!!"
"Very good company keeping up"
"I love the prices and easy ability to get my kids clothes here "
"website flaky goes in and out of the category
"
"Hard to order & pay online"
“Hi,
We sincerely apologize if you encountered an issue while placing an order and paying online that prevented you from getting the best experience in shopping with us.
We have made great efforts in making and improving our App and website as well as our payment methods. This is in line with our goal of providing our customers with a more streamlined experience in shopping with us.
In addition, you have successfully placed an order and you will receive a confirmation email along with your tracking information once this will be shipped out.
We also sent you an email to your email address associated with this order. Kindly check your inbox or spam/junk folder or you may also contact us thru chat support or email https://us.patpat.com/guest/orderquery
”
"Love ease of the website. Will continue to order because the children love these products"
"I was so surprised with the great quality of the products I received. The outfits were adorable, I was very pleased with my shipment. I loved it so much and placed another two orders. : ) Thank you."
"The site it is not very user friendly and i cannot find the items i want to purchase from the description. The items are not saved in the shopping cart."
“Hi,
We apologize for the difficulty you've experienced in searching for the item you wanted on our site and that prevented you from getting the best experience in shopping with us.
We have made great efforts in making and improving our App and website. This is in line with our goal of providing our customers with a more streamlined experience in shopping with us.
We have sent you an email to the email address associated with this order addressing your concern, kindly check your inbox or spam/junk folder. You may also contact us thru chat support or email us at https://us.patpat.com/article/help”
"All clothes are very beutyfull"
"Well since i havnt received my order yet or a tracking number i carnt give a review"
“Hi,
We sincerely apologize if you haven't received your tracking information and we thank you for taking the time for bringing this to our attention.
As per checking, you have chosen Standard shipping. Standard shipping to your country will take 17-25 days after the transaction is settled. For our delivery and shipping timeframe information, you may visit this link: https://bit.ly/37oh6Eh
You can also track your package using this link: https://us.patpat.com/guest/orderquery. Rest assured that we're doing our best to deliver your package within the given timeframe.
In addition, we have sent you an email to your email address associated with your order. Please do check your inbox or spam/junk folder or you may also contact us thru Chat Support or thru email https://us.patpat.com/article/help/contact.
”
"I was looking for hoodies to give two of our grandchildren for Easter.Had already ordered for two older siblings on another site but sizes needed were not covered there so came onto PatPat as had items from here before&was very pleased with what received.They are of good quality material &sizes are accurate to what stated.Hoping that receive them in plenty of time as buying instead of Easter eggs."
"Awesome Experience will shop again!"
"They have adorable clothes"
"Was very quick and easy. Hope quality did as good"
A rep from PatPat, interfocus, has responded:
“Hi,
We sincerely apologize if you're having some trouble using our website that prevented you from having a great experience shopping with us.
We have made great efforts in making and improving our App and website. This is in line with our goal of providing our customers with a more streamlined experience in shopping with us.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to write this helpful response.
In addition, we have sent you an email to the email address associated with this order. Kindly check your inbox or spam/junk folder. You may also contact us thru chat support or email at https://us.patpat.com/article/help ”