"The measurements provided in the sizing guide make little sense. So is a 66 in person assumed to weigh 15 pounds more than me? I had no idea what size to get. Pictures of the clothes on people would help soooo much because it seems from some reviews that they don't look as good on a person as they do laying flat."
"Submit button for placing order in iOS app is not working when using wallet credit. Looks like this is a critical issue and I should get rewarded for reporting this issue."
“Hello,
We are sorry to hear that you have experienced issues in submitting the order using iOS App. Thank for bringing this to our attention and this is indeed
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on them.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"Haven't got order but navigating website and checkout were a breeze!"
"Nothing was delivered i di"
“Hello,
We sincerely apologize if you haven't received your order yet and thank you for bringing this to our attention. We apologize for the inconvenience this may have caused you.
Upon checking, your order is still in transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also forwarded this to our Logistics team for them to follow-up you through email. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"It was a very good experience"
"De betaling voltooien was een ramp. Mijn kredietkaart werd maar niet aanvaard. Via de app betalen met Klarna ging helemaal niet. Op de pc via Klarna wel 6x moeten opnieuw proberen tegen het lukte. Kiezen om te betalen na ontvangst met Klarna werkte helemaal niet. "
“Hello,
We sincerely apologize if your credit card was not accepted when you tried to pay your order and there are also issues using Klarna. This is indeed not the kind of service we wish you to experience.
If in case you will place again an order in the future and encounter the same issues, you may also try to use other payment method available in your country. Please refer to the link provided below.
https://bit.ly/3joeQiT
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"My children were so happy and love their wears , patpat has a very good quality wears and items you can purchase at a cheaper price , and also the customer service are very reliable and fast to resolve my request especially GENALIE she is very friendly and was able to resolve my request calmly. Thank you patpat , I promise to introduce patpat to my friends and sundries ."
"After making a filter website keeps on reverting back/resetting "
“Hello,
We sincerely apologize if you have encountered issues with our website. This is indeed not the kind of service we wish you to experience.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on them.
Don't worry we take our customers' feedback seriously. Rest assured this will be forwarded to our IT team for further investigation and improvement of our website and app.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
"ok like it well very good "
"LOVE everything I have ordered, not 1 issue"
"I will when I receive my order
Thank you"
"Nice material,I love the quality."
"It will tell you one thing then when you click on it. It's $5 or more. Kinda misleading."
"I didn't know that both pieces of clothing were individually priced. It wasn't advertised that way."
"Just haven't gotten my package yet "
“Hello,
We understand as a customer you would like to receive your order as soon as possible. Upon checking, your order is still in transit to the destination.
You may have an option to check your order’s status here: http://www.PatPat.com/guest/orderquery. You may also learn more about our Processing and Shipping Time frames here: https://www.PatPat.com/delivery.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”
A rep from PatPat, interfocus, has responded:
“Hello,
We are sorry to hear that you have encountered confusion with regards to our sizing. We would advise you that to get the accurate size of the item, please refer to our size chart as the sizing available there works most of the time.
Once you receive your order and encounter issues with the item, please let us know so we can assist you accordingly.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.”