"I was looking for a Panasonic TCP65VT50 plasma TV and found Paul's TV to be the cheapest anywhere on the internet and locally. I called and talked to Omar and he offered free shipping with white glove delivery. The TV came professionally delivered and worked when plugged in.
Paul's TV also offered a 30 day price match after purchase, so when I called up Omar to tell him I found a cheaper price, he offered me a credit to my account to match the price. What a wonderful experience I had with this company, when you hear so many times about shady companies when buying expensive things off the internet. I would Highly Recommend this company and for their service and professionalism!!"
"I had an excellent experience dealing with Paul's TV. From the informative ordering process with Seth who explained the different features of the tv that I ordered and any accessories that I might need. Next the delivery service they use was top notch. Always updating the delivery process and calling to set up delivery. The best thing was the 4 hour window they give you for delivery, they came in the first 5 minutes. It took 4 business days to receive my 65" Panasonic. Fast!! And to top it off I just received a price match of 100.00. I would definitely use Paul's again"
"Pricing on the GT50 was the best I could find. Delivery from their warehouse, using their own delivery service, was very good. "
"Great service, easy to work with online, and very fast, white glove delivery. And the best price in the US. Panasonic ST series 55" plasma."
"A+++++ These guys gave me grade A customer service, like the kind my parents used to talk about and I am in my thirty's I didn't know that there was still service like this (it was like finding the customer service flying unicorn) I placed a order with Omar (didn't get his last name but I will) he did nothing but help and assist me in the transaction due to the fact of my bank giving me trouble over spending limits. Omar worked with me for days while my bank twiddled their thumbs and my bank still remained no help at all. But Omar and his supervisor Darren are now my heroes and now my TV is on it's way. I thank them for all their effort and they now have a customer for life. Now the next step is them putting a retail store in Washington state no matter where they put it I would make the drive until then I will be happy to order online.... Signed, The Happiest Customer "
"Pauls TV is one of the best places to shop for a TV. My brother and I, both purchased from them. Both are very happy. Their price was already low, but another vendor had lower within 10 days. David Pelayo, a customer focused rep helped to add-in some additional accessories at no additional cost (to match the price). Great price, great service by resonable people deal with. They do not add bogus costs either. I will be their customer for many years to come."
"Paul's TV is shipping defective product - I received a defect 60" big screen TV after ordering online with Amazon - we immediately contacted Amazon and they "passed the buck" to Paul's TV. Paul TV is very slow to respond, is making us writing long descriptions on the problem, send pictures - if the customer is not happy - take the item back!!!! Apparently Paul has forgotten the basics of retail - "Make the customer happy"!!!
AVOID AT ALL COSTS - SHIPPING DEFECT TV's!!!!!!!"
"I ordered my Mitisbuti 92" TV on Jan 8th and it was delivered on Jan 15th. My Paul's rep was David Pelayo. He explained every process of the Paul's experience including billing, shipping, and set up. He answered all questions I had. The price on the TV was far cheaper then any other merchant. The delivery and setup was on time and very efficient. The service warranty was price right as well. My next electronics purchase will be with Paul's.
"
"It takes a lot to make me write a review, but the outstanding service of Jared Goldstein (Customer Support) brought me here. In this day and age it's wonderful to be able to communicate with someone (online AND over the phone), but when that person displays the outstanding product knowledge and helpfulness that Jared did, it's worth a 5-star review!
I had several questions about a Panasonic TV and Jared quickly helped me figure things out-- even checking the warehouses of our local Paul's. Bravo!
"
"I had some issue's with Pauls TV upon delivery but I'm very happy to report they have gone above and beyond to make amends."
"It is hard to find great service these days, with courteous salesman,delivery as promised without a scratch. I would like to personally recognize Gabriel Ochoa,my salesman, for a great job of describing and informing me of the delivery service and that care would be taken by homedirect delivery from Dearborn MI to my front door in Southern Mo of my 65" Panasonic Plasma TV. I highly recomend Pauls TV as a trusted business who delivered on their promises. Gabriel was also great in asking me all the right questions to make sure I didn't need any accessories to hook the tv up properly and to offer Extended warranty and their benefit and length of plans available. Great job and koodos to everyone involved. John"
"I am very happy with the television I purchased. I used the 800 number to place my order and was given excellent customer service over the phone. The delivery was very next day which was a nice surprise. As I expected a delay due to the holidays. I would definitely buy from Paul's TV again; especially when they pay the taxes."
"FIRST OF ALL, SALES REP MR.JARAD GOLDSTEIN WAS VERY KNOWLEDGEABLE AND PROFESSIONAL. I BOUGHT A 73" DLP MITSUBISHI 3 D TV. IT PLAYS AND SOUND AWESOME! THIS IS MY 3RD MITSUBISHI DLP TV IN THE LAST 15 YEARS. I NEVER HAD A PROBLEM WITH ANY OF THEM.
THIS NEW TV RECEIVES GREAT REMARKS FROM ALL OF MY FAMILY AND FRIENDS. THE PICTURE IS SUPER CLEAR AND AND EXEMPLIFIES EVERY DETAIL! A SOLID INVESTMENT. THE TV ARRIVED A WEEK EARLY ALSO."
"I placed an order on line for 70 inch tv..they said it would be here in 7 to 10 days...too my surprise they called to deliver a couple of days later..keep in mind this was a few days before Christmas..unfortunately I was going to be out of town that day so I was now worried that the tv would not be delivered before Christmas but to my surprise again I called to reschedule and they told me they could deliver it the very next day..The tv arrived in excellent condition and before Christmas!! Free shipping also and best price around!! David Pelayo was very helpful and professional and went the extra mile to ensure we were getting the tv we wanted and when we wanted!
"
"Purchased a $2400.00 tv from pauls as a Christmas gift on December 2nd was told I'd have the tv within 10-14days max, 18 days later and hours of waiting on hold and talking to customer service not only had I not received my tv but neither pauls or the shipment company home direct could even find my tv. Finally I was told by pauls tv I could get a full refund. I asked when I could expect my credit card to be credited and was told 5-7 days, well here I am 12 days later with no refund and I now have my credit card company going after them. Please save yourself a headache and do not buy from pauls tv. If you do I hope you have a better experience then I did."