"I chose express delivery and was charged $7.99 for it plus standard delivery fee for an additional $7.99. That’s crap."

"Ordered previously and have developed a growing loyalty."

"Items are good quality & representatives available 24/7."

"I took me in circles when trying to order a mug that only included ONE name and it kept giving me two spaces (bear mug with cubs) I checked ONE cub and it took me to type two cubs' name!!! aaaughhh I gave up and did not order what I really wanted!!!!!"

"Website was extremely easy to navigate, the ease of using paypal is available, and gift ideas are unique. However, your handling fee is separate from shipping? What happened to a shipping AND handling fee all in one? Because you’re just throwing in an extra charge, I probably won’t use your company again. My state, CA, sneakily takes enough money for me, I don’t need it happening from a company I’m buying from too. $3.99 is not a lot, but it’s principal. Too bad because you had some pretty original gifts."

"Even though I like the products, I generally stay away from this site due to the delivery PLUS care & handling charges. I just try to purchase similar items from other retailers, when possible."

"the promised 20% discount did not get included in the final order"

"Your shipping details are confusing"

"The products are amazing, but I bought a groupon code for my order and the online system would not allow me to use the free shipping your website promoted with my groupon code. That was disappointing."

"I've ordered before and the work was excellent and on time"

"Had a very difficult time getting the free shipping. Waited several minutes for the chat person to come on. She didn't really know why it wasn't working. I waited a while and tried again. It worked that time, but Paypal did not, and had to reenter a card. Overall, had a very difficult time placing my order. I almost gave up."

"Ordered items before and very happy with everything."

"I order several personalize items during Christmas and was so happy with the out come and product. That when my son told us he is getting married this is the first place I knew I had to order specialized engraving for his special day was with this company."

"Over expensive. Charging for Handling and care? Really? And double shipping? Ridiculous"

"Because of shipping. Love the product but would not recommend.When I seen that I could ship overnight for $14.95 I thought OK, i can do that, then checking out I see that is PLUS Standard shipping, I don't mind paying for overnight delivery, but have NEVER had to pay Standard and Overnight. $25 to ship $35 product is robbery. In some cases shipping would be higher than the product. Shame on you!"