ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.76/5
Customer service:
3.74/5
Return/Replacement policy:
3.59/5
Featured Review


Verified
5/5

2024-09-27

Great company

"Fantastic customer service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-09-26

All sold out

"The prescription foods I need for my pets are unavailable and also the only reason I purchased the plan. I will be sure to tell my employer that this is a useless benefit that I’m paying for and I will not be re-enrolling next year."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2024-09-26

Very slow shipping

"Shipping is advertised as 1-3 days but it took over a week to get to me"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-26

Fast, professional, efficient

"The order of Azodyl for our cat was fast and efficient in how it was processed. We appreciate the professional caring spirit of PetMeds. Michael Smyser, Palm Beach"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2024-09-26

Don’t have my dogs prescription cardalis a heart medication and didn’t have no idea when they would get more, canceled my order and went esl

"Not good, canals keeps my pup alive not you have no clue when you will have more "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2024-09-25

Great service! Great prices!

"PetCareRx is easy to use and provides fast service at a great price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-25

Dependable

"I order , receive communication as needed and the product magically appears."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-02-28

Amanda and her meds

"Good service with price and shipping. A new place to order for Amanda!!! Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-23

Excellent service

"Always an easy process, great prices"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2024-09-23

smashed cans delivered again.

"smashed cans delivered again. This is the third time I received the delivery of three cases of can dog food that contained several of the cans smashed like they were crushed with something big and heavy."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2024-09-23

Medicine was out of stock and haven't heard anything else

"I'm still waiting to hear about a medicine that they said was out of stock. "


Verified
1/5

2024-09-23

Have not received my order

"Have not received my order"


Verified
1/5

2024-09-22

Prescription fail

"Ordered my dogs prescription. Recieved confirmation. Didn't get an update so checked the order, to find out you were out of the medication and it was pending. Then was told I would get a call back to find I was sent an email instead claiming the Rx was for caps not tabs. Not true. Grateful for Chewy, they sent meds without any issues quickly, knowing I had wasted 5 days trying to get it from you.
There is more to it. Just not going waste my time typing it all out.
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-22

Harley

"They were very quick in confirming my pet’s Rx with her vet. The company is also very communicative so I knew the status of the Rx every step of the way. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-20

First Time User-Not The Last Time

"Received my order in a timely manner, ordering was easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process