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Product & services pricing
4.02/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.82/5
Return/Replacement policy:
3.70/5
Featured Review


Verified
5/5

2023-09-15

Cheapest prices and excellent customer service.

"Loved the customer service, whenever I called I was immediately talking to a person. Great prices and I will be using them from now on for my pets needs. Also...super fast shipping, they said 2-5 days, but I got mine the next day."

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Verified
3/5

2023-09-15

Lots of Back-n-forth

"I do not know why this took so long to verify . . . . meh [shrugging shoulders]. However, shipping was in-tact when received. "

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Verified
5/5

2023-09-15

Excellent service

"Quick delivery and great discounts on pet prescriptions."

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Verified
1/5

2023-09-15

Incredibly slow to fulfill order & ship

"PetCareRx actually sent this survey of quality BEFORE I've received my shipment... and their own website tracking shows them its not here yet.... Does anyone use their brains anymore??"


Verified
5/5

2023-09-15

Good prices annoying amount of emails

"We got a good a good price on renal care food for our dog and flea and tick treatments. Getting emails almost every day was really annoying. If there was the option to receive emails once every week or two I would not have unsubscribed."

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Verified
5/5

2023-09-14

Excellent provider for pet meds

"Excellent customer service, good prices, and top notch quality meds"

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Verified
5/5

2023-09-14

Everything went great.

"Order was exactly as I expected it to be."

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Verified
5/5

2023-09-14

Hits all the marks

"Had the product I was looking for at a good price. Fast shipping!"


Verified
2/5

2023-09-14

A well deserved 2 star rating

"I did give them 2 stars because they did answer the phone in a reasonable time frame, But the discussion I had with the employee went south quickly. She told me that I would receive a call back from her but that never came to fruition. I just dispise being told one thing and and just the opposite happens. Never heard back. I suppose it was too close to the end of the day."

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Verified
5/5

2023-09-14

Excellent

"Excellent service, price and delivery every time."

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Verified
5/5

2023-09-13

Great service, fair prices!!

"Fast and easy reorder.
Always good customer service and fair prices.
"

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Verified
5/5

2023-09-13

Great Communication!

"My veterinarian was out of the meds my dog needs daily and would not approve via phone or fax (big pain!). I had to pickup a physical prescription and mail it. PetCare Rx was quickly responsive to all the issues and shipped the prescription quickly so I managed to not miss a dosage for my dog. Thanks PetCare RX!!!!"

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Verified
1/5

2023-09-13

RUDE CUSTOMER SERVICE

"The product I received did not have the safety seal on it.
I was told they had to confirm with the warehouse that the product has a safety seal. I understand that they needed to confirm.
I called back two days later and spoke with a very rude woman. The first agent was rude as well and never called me back.
It has been a week since I contacted them.
Product that is not secure! Rude and uncaring customer service agents!
"

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Verified
1/5

2023-09-13

First 2 orders we received without a hitch

"First 2 orders we received without a hitch.. The last order was 3 weeks ago and we still haven't received our product. We received another customer's order, so they created a new order for us. That was a week ago and tracking shows that it hasn't even shipped yet.... WTH !"


Verified
5/5

2023-09-12

Will be using again

"Good customer service. Good choices in medicine. So quick and easy to use "

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