ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.76/5
Customer service:
3.74/5
Return/Replacement policy:
3.60/5
Featured Review


Verified
5/5

2023-09-21

Satisfied

"Received what I ordered. Thank You."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-09-21

Bug infested dog food

"Dog food delivered and was infested with bugs. I contacted PetCareRx and sent a photo but have not gotten any response on my request for replacement yet."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2023-09-20

The gift that keeps on giving!

"In order to reduce the need for multiple litter boxes, I was able to locate a ‘jumbo size’ box at PetCareRx. The site clearly depicted/described its items, thereby simplifying the shopping experience. Additionally, the purchases were securely packaged and timely posted. Due to the quality of the products and seller’s practices, a 5 star review is well deserved!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-20

Delivery was fast

"I had to contact my vet for an Rx for Heartgard & mailed it to PetCareRx. Once they received it they shipped out my order the next day. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2023-09-20

No returns policy is unfair

"Two dog toys destroyed within minutes of our Golden Doodle beginning to play with them and return was disallowed, when I asked, because they were 'used'."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Verified
3/5

2023-09-20

Shipping

"My order was placed on sept 6 and departed on the 7, delivery date was the 12. On the 8th petrx app said that it made it to my city but was pending acceptance for 3 days. yet no address couldn't be found. I called ups and usps and they couldn't give me any more info and told me to wait. On the 15th it finally arrived. Late arrival is why I gave this 3 stars as my pet needs the prescriptions I had ordered. Will order things that don't require such importance in future from petrx. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-19

Great service and selection.

"Great service and selection. Customer service, when needed, has always been very helpful and pleasant to work with "


Verified
1/5

2023-09-19

Unreliable delivery!

"Ordered a case of Rx canned food before leaving on a trip with my cat. Delivery failed to arrive when expected so upon arriving at my destination ordered a 2nd case. It did not arrive as scheduled and I had to leave before it arrived. So I had ordered and paid for 2 cases of specialty canned cat food that are now worthless to me because my cat died 2 days after returning home."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-19

Great experience

"Delivered on time & excellent price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2023-09-19

never received package

"nothing arrived and i was relying on the order"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-19

Best price for food

"Got a great price on Bella's canned food, with free delivery. It doesn't get better than this."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-18

Sadie’s meds.

"It was seamless. I only have positive comments. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2023-09-18

Would have been five stars but your carrier (Fed Ex) is consistently disappointing.

"Always get great service and your willingness to communicate with our vet makes the process much less cumbersome.
Why not 5 stars?
Unfortunately once the product arrives in Northern Utah it spends two to three days at a Fed Ex facility in North Salt Lake City before making the final 60 mile trip to my house. UPS never sits on deliveries like this.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-09-18

Not a simple process.

"The process was marketed as simple and convenient. It was everything but. They tried reachingnout to my Vet by Fax. Nobody uses fax machines. Then I told them I could send the scripts digitally. They said I could physically mail them. Nobody uses the mail anymore. They are an online merchant but are using fax machines and physical mail. I waited for 2 weeks to process my order with no luck. I canceled it. Services are not as advertised. I would go elsewhere."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-18

Huge litter box!

"Was looking for this litter box and found the best price here!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process