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Product & services pricing
4.02/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.82/5
Return/Replacement policy:
3.70/5
Featured Review


Verified
5/5

2023-08-02

Great service

"On time. Good product and price. Helpful with the vets."


Verified
5/5

2023-08-02

"I am so glad I found this company!"

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Verified
3/5

2023-08-02

Not great, but not horrible

"I was offered a 1-yr. Free petTx Plus membership which promised hige savings on petmeds. Forst transaction was fine. Save a little over cheapest outside seller, not that much, but more than PetRx would have charged without the membership. Second order - they showed me the discounted price as what I would be charged, then charged full price anyway (more than competitors) cuz was for a different pet (I have 4, but only listed 2). Turns out that for the trial, you can only get meds for 2.
When I complained initially and said "cancel" - deceptive - "Miles" simply replied "okay."
Then receieved another 1 yr. Offer qt a defferent e-address, qnd a differt rep offered a deal similar (can't rember if for 4 pets - doubt it. I have found that even WITH the discount I usually find cheaper prices elsewhere.
"

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Verified
5/5

2023-08-02

Great service and selection

"PetCareRX consistently provides exceptional selection and service. They delivery promptly and I have never had an issue with an order. "

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Verified
1/5

2023-08-02

Still haven't received medication

"Ordered medication on July 19th, still haven't been received. Not sure what type of USPS delivery option they chose for my order since it was free for me but this is horrible. I need this medication of my dog's severe hip displaysia. "

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Verified
5/5

2023-08-01

Rx order

"Staffed followed through with my vet in a timely manner. All arrived quickly."

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Verified
5/5

2023-08-01

Easy and fast reorders!

"I needed to re-order some thing, and I was able to go into my past orders find it, hit, add to cart, and check out. Fast and easy!"

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Verified
4/5

2023-08-01

Good company

"Pet care Rx has a large array of products. Their prices are lower than other pharmacies if prescribing. the only drawback is that the time between ordering and shipping tends to be long, longer than at Chewy for example who ships a day after ordering "

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Verified
1/5

2023-07-31

Wrong item sent!

"Ordered 3 cases of fancy feast savory gravy beef feast in roasted beef flavor gravy Petcare shipped beef in gravy! Not the the correct one!! Asked for help to correct not helpful one bit still no response to correct there mistake!! "

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Verified
5/5

2023-07-31

Fantastic!

"Product was shipped quickly and arrived quickly!"

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Verified
5/5

2023-07-31

Quick delivery

"My cats love their new toys. Best price I could find for these items."

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Verified
2/5

2023-07-31

Deceptive advertising

"Looking for a toy for my dog. The picture has 5 toys in it and the description is plural, stating it comes in assorted colors, which I took as the 5 different colors pictured.
The title is singular toy, so it arrived as 1 toy in a random color they pick.
Great price if it was the 5 I interpreted it as. Overpriced for the 1 they sent me.
Had to talk to 3-4 customer service agents before it was resolved. Of course they understand it as 1 since they’re the company but, for the consumers looking at the site, it’s deceptive. Beware!
"

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Verified
1/5

2023-07-30

Deceptive advertising of two different products that I ordered

"I ordered two different flavors of Happy Howie's 12" Sausage. The photo showed 3 sausages (on each page of flavors and the titles were plural. I received one sausage. I called wanting the other two sausages and I was told, "I can see how that is misleading but you get only one sausage" and they would fix the page but not send me any more sausages as advertised. I just checked and they now show a package of two sausages in their photo and still have a plural title. They have added single treat in parenthesis but I would still look at the photo of two in a package and consider "single treat" to mean one package. Why not picture the correct item so no one else is deceived. I also had the same experience on a difference order a few months ago."

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Verified
5/5

2023-07-30

Toys and Treats

"We give a 4 paws up review for the prices, and quality of items you carry. Thanks. "

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Verified
5/5

2023-07-30

Always quick and affordable service

"I use PetCareRx for subscription foods for my feline and it works great."

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